I would like to start by saying the the property itself and surroundings are not the reason for my negative review. The negative review comes from the service received.
Here is the background story :
This is a frustrating story and we were robbed a night’s stay.
We booked 3 nights, from March 5th to the 8th. We arrived on location at approximately 6PM on March 5th for the check-in. Upon arrival, we noticed that the hotel was completely in the dark. It turned out to be a power outage affecting only Socialtel Jaco. When asked when the power would be back, the staff member advised that they were not sure and it possibly only be tomorrow. Therefore, asking ourselves if it was worth staying at the hotel for the night (without AC, lights or power), after being told that we could get a refund if we contacted Expedia by the front desk staff member, we decided to book another hotel only for that night and come back for check-in the next day. We received a WhatsApp message at 8:40 PM that same night from the Socialtel Team advising that the power had been restored. Though, we had already been told that a refund was possible and we were already well established in another hotel. The next day we arrived on location, did our check-in and continued on with our vacation.
We arrived back home on March 9th and on March 10th, I decided I would follow up with Expedia and ask for the refund.
Nicholas
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
William
William,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 4 日
Je pensais avoir réservé une chambre normale, je me suis retrouvé dans un genre de baril avec toilettes communes
Carol
Carol,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 3 日
: )
Craig
Craig,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 1 日
Die Unterkunft gleicht einer Jugendherberge.zimmer die an gemeinschaftsbädern anschließen und die ga ze Nacht betrieb war.obwohl das Frühstück (pro Person 35$) nicht in Anspruch genommen wurde mussten wir den Kaffee extra zahlen.(7$ extra)das bett war qualitativ gut und sauber bezogen.klima Anlage hervorragend.
Die Unterkunft ist dennoch überhaupt nicht gepflegt und sauber-einfach abgewohnt
Für den Preis definitiv viel zu teuer
Gil Anine
Gil Anine,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 27 日
Great staff. Great people
Jon
Jon,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 26 日
Great space. Tucked away from the main stripe but walkable and close to the beach which was incredible. The black sand and sunset was breathtaking. Common bathrooms weren't always clean. We had to wait for bath towels after checking in. We checked in quite late. We were thankful for the gated parking but it took us a couple of tries to find. Like anything, its difficult to find the first time. The pods were comfy and cozy
Stephanie
Stephanie,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Hermoso lugar , linda habitación ! Cómoda , grande , limpia !
Karin
Karin,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 22 日
José Carlos
José Carlos,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 22 日
.
Farshad
Farshad,9 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 18 日
The staff waa amazong and accomodating. But the proterty itself needs a lot of repair and is dirty. Eapecially the bathrooms.
Halima
Halima,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 16 日
Jon
Jon,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Staff is tremendous! Place is super convenient!
Jon
Jon,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 12 日
Lisa
Lisa,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 11 日
It was ok
Sara Graciela
Sara Graciela,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 11 日
No benefits provide. By status with the app, the manager at the bar was very rude however the staff was super friendly el helpful...
MONICA TATIANA
MONICA TATIANA,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Beautiful hotel with a pool right on the beach. Was mostly young people so we felt a bit old! No beach chairs and such. The staff was amazing and very helpful in every way!
Laurie
Laurie,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 8 日
Anne
Anne,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 6 日
Frente al mar
Shiriam Yassir
Shiriam Yassir,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 2 月 4 日
Positives: Very close to the downtown area, where all the shops and restaurants are. Located on the beach, so it's just a short walk away. Has a bar and a restaurant. Includes a small pool. The room has a fridge, and the AC works great.
Negatives: Small parking lot. Very small rooms that are dirty (spider webs and flies inside). Bed sheets and towels have stains. No hot water. Their dryer broke, so we went without fresh towels for two days.
Overall: If you want to stay close to the beach and downtown, this is a good option. However, if you're looking for luxury and amenities, this is not the place for you. Lastly, room service is offered but they don't do a great job.
Farzan
Farzan,5 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Sachin
Sachin,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 30 日
We enjoyed our day great place to meet people
Andrew
Andrew,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 24 日
Revisar la posibilidad de que los desayunos siempre sean incluidos y revisar el tema PET friendly ya que no estaba claro si eran o no