This was an awful stay that forced us to check out after the first night because of the poor service experienced at the hotel. Check in was slow and we were told to sit and wait despite arrived almost two hours after check in. The room we were given did not have a bath as requested and were told to wait another hour to get the correct room. Arrived in the new room which did not have hand soap, hand towels or an extra blanket. Had to call all the options on the phone over 8 times before finally getting through to reception and requesting soap and extra blanket. We were brought soap and toothbrushes (???) and told they would come back with the blanket. Had to call again half an hour later because it didn't come. None of the restaurants were open for food and we were told they are not taking orders at the roof top cafe because of a function that evening.
The next morning we requested to cancel the second night and check out. The front manager Mr Nasser tried to offer us free things and upgrades to make our stay better but we just wanted to leave and head back to UAE. He told us he could not approve refunds and to wait to meet the hotel manager Mr Ebrahim at 12pm. We wasted half the day waiting for him and he didn't arrive. Then left the hotel to see the city and came back at 6pm and were told he's gone and can't see us.
Don't stay at this hotel. Overall poor service and response and we are still waiting on hotels.com and the hotel to sort out our refund for the second night.
Muhammad
Muhammad,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 2 日
Great value
This has become my go to hotel for whenever I am in Muscat. Very reasonable price and great amenities. Would love to have stayed longer
Dylan
Dylan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 23 日
Pool, room and staff were all excellent
Sam
Sam,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 7 日
This hotel is value for the money you pay. It is not near anything (a small supermarket across the road), convenient for the airport though. The hotel has several restaurants but only one is open any given day. The rooftop terrace is also behind a locked door when the roof restaurant is not open. Pool is small and often doesnt have space. The rooms are ok and clean enough.
Maria
Maria,4 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2024 年 10 月 30 日
Habeebullah
Habeebullah,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 24 日
carla
carla,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 23 日
Mohamed
Mohamed,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 25 日
Great police to stay
Duncan
Duncan,3 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 25 日
Hozaifa
Hozaifa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 1 日
Shahram
Shahram,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 3 月 21 日
Positiv opplevelse
Moderne hotell, store rom, god frokost og hyggelig betjening. Gunstig pris.
Nils
Nils,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 3 月 7 日
Duncan
Duncan,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 2 月 7 日
Insgesamt alles in Ordnung, das Hotel war sehr gepflegt, die Zimmer sauber und das Personal freundlich.
Schade war dass wir erst um 15:30 Uhr einchecken konnten, obwohl der CheckIn ab 14Uhr möglich sein soll. Daher wenn möglich lieber später kommen ankommen.
Der Pool war sehr schön, die Dachterrasse ebenfalls. Die Dachterrasse war aber leider geschlossen, was dazu führt, dass sie gar nicht betreten werden darf. Schade!
Insgesamt aber ein nettes Hotel.
Julian
Julian,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 17 日
Dejligt hotel, god morgenmad, varm pool, godt badeværelse og god seng og puder
morten
morten,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 1 月 14 日
Rigtig fint
Rigtig fin hotel til prisen, lidt kedeligt område. God morgenmad og sødt og venligt personale.
morten
morten,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 1 月 5 日
Stanze ampie e comode
Stanza molto grande, compreso il bagno. Letti comodi. Buona colazione varia. Per cena possibilita' di mangiare nell'annesso ristorante thailandese (non male). Apprezzato anche il sistema di approvvigionamento dell'energia dal solare. Piccola ma accogliente piscina sul tetto della struttura.
Vincenzo
Vincenzo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 12 月 31 日
Sepehr
Sepehr,5 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 12 月 20 日
Lovely stay at Centara. Very comfortable beds and pillows. Nice service. Used the massage service which was nice. Didn't try the food though. Staff very friendly and welcoming.
真实旅客
4 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 12 月 19 日
Overall Good
Good value for money, easy parking and good service