Really disappointed with our stay here. The original room we were given had a constant high-pitched noise and was completely unusable. We were then moved to another room in a different building, which was inconvenient to access and not what we booked.
Unfortunately, the replacement room was in very poor condition. There was visible damage, including a huge hole in the middle of the bathroom door and marks all over the walls. It was also not clean, with stains on the bed and on the floor, which was really unacceptable.
When we raised these issues, the situation became even more stressful as staff were unhelpful and made us feel uncomfortable. Rather than resolving the problem, we were effectively told to leave if we were not happy after paying almost £1000 for our stay..
In the end, we had no choice but to leave late at night and find alternative accommodation, which was incredibly stressful and inconvenient.
Overall, this was a very upsetting experience, ruined my 30th birthday and not the standard we expected at all. Would not recommend. AVOID AVOID AVOID.