After I called them to let them know my flight was canceled and was going to be there next day , person I spoke to told me I had nothing to worry about , only to get there and find out at midnight that I had no room for me and my wife .
AFTER PAYING , for 4 nights I had to go find another place to stay , then getting out of the parking lot I was threatened by an arm guard who told me I wasn’t getting out of there if I didn’t pay for parking , definitely very bad experience .
I have stayed in Hyatt in many cities , but this one I WONT RECOMMEND !