Paid a fair amount extra for a room with a balcony after having looked at the main Hilton site and doing some research. Ended up with an unusable balcony because there was a prom being hosted in the courtyard directly below us through the afternoon and evening without any prior warning by the hotel at check in.
Hotels.com claim the rooms are soundproofed - they aren't! Scraping of furniimturee from the room above and the bass from the dj at the prom in the courtyard confirmed that! This was supposed to he a relaxing last day and night before returning home but was anything but that! The hotel should not be selling rooms at a premium that are directly overlooking events they have sold.
Simon
1 晚行程
6/10
Front desk supervisor was rude and
Sommer
1 晚家庭旅行
10/10
Very comfortable hotel with a cool vibe.
joel
2 晚商务旅行
8/10
Do not pay for the add on feature for breakfast buffet. The hotel does not offer a buffet. We had paid for one using the Hotels.com site. The hotel managed to give us a breakfast menu where were could get $18 worth of food. Not worth it. Avoid the breakfast, as most of it was undercooked (pancakes, really?) and the order was messed up too.
真实旅客
1 晚行程
10/10
Very pretty location. Beautiful modern decor. Wonderful welcome at front desk. Welcoming aroma. Comfortable room. Loved it.
Kitty
4 晚行程
10/10
The property was very nice. The rooms were beautifully appointed and comfortable. We had a balcony that was a great part of our experience.
TODD ADAM
3 晚浪漫旅行
6/10
Parking is horrible, the bay was neat to be around and great for walking.
Nicolette Marie
3 晚行程
6/10
Service from a MANAGER was atrocious, as a Honors member, was a little disappointing.
真实旅客
1 晚商务旅行
8/10
Didnt have much interaction with to many employee's but 2 of them were very pleasant and extremely helpful. That was the bartender/waiter and hia name is Deon. He went over and above to satisfy my wife and I. We appreciated it alot especially because he was under staffed for serving the patrons of this buisness. The second peeson woukd be rhe valer parking attended. Not only did he park and retrieve our vehicle in a timely manner he also took my wife to the vehicle after he parked it so that she could retrieve something that we forgot. So to my wife and I they both deserve praises, and we would appreciate it if this info could be passed along to there employers, which i believe is the Marriot.
aontae
1 晚行程
10/10
Jasmin
1 晚行程
8/10
Wesley
2 晚行程
10/10
Nice hotel
Alicia
2 晚商务旅行
6/10
The pictures are bigger than the actual place
Monique
2 晚浪漫旅行
10/10
tiamae
1 晚行程
10/10
The room was clean and very friendly and helpful staff.
Saira
2 晚浪漫旅行
10/10
Brenda
1 晚家庭旅行
10/10
Such an amazing experience. Property was clean and staff was amazing!
Kristen
3 晚家庭旅行
6/10
Only there for the night
Godofredo
1 晚行程
10/10
Frances
1 晚家庭旅行
6/10
Most front desk staff is incredibly friendly & helpful. The younger ones are not as enthusiastic but pleasant. I sensed only the older staff were willing to go beyond
minimum expectations. Cleaning staff is very polite but slow to respond to needs. Parking at Ramada or Comfort Inn right next door make them more attractive alternatives.