Front desk staff were amazing 👏
Hotel is right on the beach. Popular beach bar (Don Ernesto's) right on site. Two blocks from popular restaurants/bars 👍
Only bad thing was no hot water for 2 days, but the cold water woke me up 😳🙃
I will definitely stay there again ( for a 4th time)
Ronald
Ronald,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 12 日
Very spacious room slept 5 comfortable beds , not so comfortable pillows
No hot water was a problem.
A bottle of water in fridge on arrival would hsve been good
susan
susan,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 11 日
For the price, we would probably go again
Economical choice for a property right on the beach. Not quite as fancy as it looks in the photos.
The good:
- restaurant staff and cleaning staff very kind
-Rental of the beach beds is economical as you get some of the fee back when you buy food
-The restaurant is really tasty
Challenges:
- Very loud generator just outside room so no enjoying the peaceful sounds of the ocean
- Strict policy: no beach towel for children (yet children get wet swimming). No trading wet towels for fresh ones though some days are cold and windy. These policies are strict and staff told us they would get in trouble if they traded us for fresh ones.
- One dish we ordered wasn't great, but we had to argue with about 4 levels of staff to send it back.
- No drinking water provided, you have to buy it
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Anders
Anders,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
adrienne
adrienne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
MARIA ALEJANDRA
MARIA ALEJANDRA,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 16 日
Tina
Tina,9 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Saul
Saul,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
David
David,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 22 日
Angelina
Angelina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 12 日
christine
christine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 12 日
Dana
Dana,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
bien
parfait pour un séjour de quelques jours. Piscine et plage au fronton de l'hôtel. chambre simple mais confortable avec frigo et terrasse. personnel accueillant
christine
christine,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
hayatte
hayatte,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 8 日
Jørgen
Jørgen,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 4 日
A little tired with need of some TLC in the room. Staff were all present though. Location is good. As with most places we have seen roads around it are bad and care taken if you drive, with big ruts and builders rubble not tidied away.
We did enjoy our stay however.
Richard
Richard,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 2 日
Johannah
Johannah,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 2 日
sadie
sadie,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 2 月 2 日
No bottled water or glass in bathroom for drinking. No faceclth. Safe at least worked. Bed so low I thought I wa sleeping on the floor & not too comfy.
Margaret
Margaret,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 31 日
location was great access to the beach and main square
staff was very attentive and helpful
*no water or coffee options available
*shower head and fridge need repair
* safe did not work
*mattresses and pillows uncomfortable
Lee
Lee,10 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Definitivamente si volvería, esta muy bien el hotel, que sólo lo quería para descansar me pareció muy bien, la ubicación está muy bien. Muy limpio y ordenado, fueron muy amables, me encantó.
Y está dentro de presupuesto accesible.
María Cristina Ramuco
María Cristina Ramuco,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 28 日
Daniel
Daniel,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Jessica Vanessa Marin
Jessica Vanessa Marin,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 27 日
Had pros and cons!
I've stayed in Puerto Morelos several times but this was my first time at this property. Pros were friendly service and beach location. Cons were nowhere to refill a water bottle or get coffee in the morning. (This is just comparing it to where I stayed before). They also said on hotels.com that there were hairdryers in the room but there were not and I could not get one even when I asked. Rooms were comfortable enough and we did have hot water (which was an issue at the other hotel I stayed at).