The area was beautiful. Beach was nice , but not what most people want on vacation. It was al pluff mud and zero beach area chairs.
Food was ok at the restaurants. The buffet was awful . They had limited options especially for vegetarians and they recycled food a lot from one day to the next.
Some staff was friendly and others wouldn’t pay you any attention when it was clear I was in need of something.
We had 4 rooms and AC only worked in a couple of them. One room had to be changed 3 times because of all of the issues.
The entire property is insanely steep to walk and shuttles don’t always pick you up. It’s a long steep walk up !
Pool entertainment was great! The kids and adults loved it.
Highly recommend the Westin and the Playa conchal , playa flamingo areas if you are looking for amazing food , beautiful beaches, great location, and great customer service.