I had booked the pond side quadruple room. The day before the motel called me to tell me that room was not available and all they had was a two queen room. They asked me if i wanted that. I told them i had no choice but to accept it since there were no other hotels with availability for such short notice and we were going to a wedding. I asked if my rate would be reduced and was told they would have to “check with management” and call me back. I was called back and told I would have to call Expedia, cancel the room, then have Expedia call the hotel and tell them i cancelled, then call the motel and book the room directly for the lower rate. I told them since it was 4 pm on a Friday, the day before my reservation, this was too stressful to manage so i just left it at the rate for the room i never got. I did not get an apology or any kind of offer to make up for it. I had previously asked if i could check in an hour early and was told i could. I asked again and was told i could. When i showed up an hour early, i was told i could not check in early. I had to explain that i had called twice to confirm i did. She texted “management” and then told me i could check in early. Then she was going to charge me for the room. Thankfully i had printed out the receipt for the full payment for the pond view quadruple room (which they did not have available). Breakfast was supposed to be included and the location for breakfast was nowhere to be found. When we went to the office, it was empty.
