Sam, Samantha, and Crystal, were all amazing! I wasn't feeling well and I politely asked for a later checkout and Crystal was considerate, compassionate and sympathetic. At checkout, Crystal extended her concern. Sam was perfessional, courteous [with the blanket], and knowledgeable in his position. Unequivocally, Samantha is passionate with a strong sense of urgency for the guests. Please keep investing in your Front Desk staff and you'll most definitely see a strong return on your investment!