可以免费取消我在萨雷戈奥提姆古城酒店的预订并获得全额退款吗？

是的，萨雷戈奥提姆古城酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

萨雷戈奥提姆古城酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物。

萨雷戈奥提姆古城酒店是否有停车场？

很抱歉，萨雷戈奥提姆古城酒店没有停车场。

萨雷戈奥提姆古城酒店提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车单程 PLN 120.00。

何时可在萨雷戈奥提姆古城酒店办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 11:00。提供快速入住和快速退房服务。

萨雷戈奥提姆古城酒店配备厨房或小厨房吗?

是的，有一个小厨房，其中还包括炉灶、大冰箱和洗碗机。

萨雷戈奥提姆古城酒店周边区域环境如何？

萨雷戈奥提姆古城酒店位于克拉科夫市中心，仅需 9 分钟步行可至主集市广场，11 分钟步行可至瓦维尔城堡。

克拉科夫（及邻近地区）萨雷戈奥提姆古城酒店住宿优惠| Hotels.com 好订网

Q: 萨雷戈奥提姆古城酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物。

8/10 很好

2026 年 1 月 12 日

Karolina，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 17 日

Spacious, clean, efficient process. Loved the decor. Great location.

Mark，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 14 日

Mark，3 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 30 日

This was a good property walkable to the old town and Jewish quarter

Adam，3 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 29 日

Beautiful accommodation, clean and central!

Kimberley，1 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 7 月 10 日

The space was very large, bedroom at each side with kitchen and bathroom in middle. However the apartment was incredibly hard to find. Communication was sent during travel and was in polish…no way to interpret. Finally a nice family helped us through the first set of doors and then another lady helped us in the 2nd set of doors. The rooms themselves were dirty, I found used qtips on the table in my bedroom. There was only one bath towel and one hand towel for each of us, would have been fine except we needed towels to mop up the floor in bathroom after showers. There was not very much space in bathroom and nowhere to hang towels. Only one pillow for each of us. On a “king” bed there should have been 2.

Meegin，2 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 6 月 8 日

Apartment war okay, bedarf aber einer Renovierung. Fernsehen konnten wir nicht in Betrieb nehmen. Es fehlte an Geschirr und Gläser, es gab keine Kaffeemaschine, sondern nur eine italienische Espressokanne, die aber ziemlich schmutzig war. Küchenmesser stumpf, Brotmesser Fehlanzeige. Lage war super!

Angela，5 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 6 月 7 日

Das Appartement war in einem schlechten Zustand: Schimmel im Bad, Flecken auf dem Sofa, unzureichend befestigte Gardinenstangen, halbmontierte Klimaanlage, Fehlen von Hand- und Küchenreinigungstüchern...

Jürgen，5 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 5 月 3 日

Nettes Apartment , groß genug für drei Erwachsenen, alles vorhanden, gute ruhige Lage.

Petronella，4 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 30 日

Such a great and private place to stay!

Lucy，2 晚行程

Expedia真实住客点评

2/10 很差

2025 年 1 月 19 日

Disgusting and Wrong Accommodation Provided!

We arrived late due to our flight time and within 5 mins of arriving we realised that we would not be staying here! We tried to call the 'urgent' number but no-one answered (3 times!). There was no coffee machine as promised and we had a city view, not garden view as per our booking. The lamp above the sofa was smashed and looked dangerous. The apartment was disgusting, smelled of smoke, stains on the sofas and hairs in one of the beds. The toilet was gross and the furniture was scuffed and leather ripped! This is advertised as a 'luxury' apartment. 3 stars in the UK are better and that's saying something! We were clearly placed in the wrong building as the one that matched the photos for the one we booked was 3 doors or so down! This one was run down and looked very much like a residential building as opposed to a holiday one that had been refurbished. We decided not to stay and at great expense, had to find an alternative accommodation (thankfully the nearby Garni Hotel had speace for us (a quality hotel but at a price). The Otium manager was not available and the lady who did respond eventually was simply a messenger who stated that the manager would not respond until after the Christmas break which was of little use to us. Had the apartment been even bareable, we would not have decided to pack everything up & go searching for an alternative place at 11pm! They then told us to go through Hotels.com who, after 3 attempts agreed to give us a full refund and compensation!

Hilary，5 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2024 年 7 月 26 日

nice hotel you get what is expected.

Jakub，2 晚结伴旅行

Expedia真实住客点评

2/10 很差

2024 年 7 月 18 日

Skip this place

There was poor communication regarding how to access the apartment. The apartment description says theirs a front desk but there isn’t. It took several attempts to obtain the key code. Upon entering, the apartment had a musty odor, which we discovered was due to a dishwasher filled with dirty dishes. Additionally, the bathroom door was broken. While the apartment is spacious, this was the only positive aspect of the rental.

1 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2024 年 4 月 11 日

Great location, Good space

This is an apartment on the third floor of the building (2nd above ground level). It's in a fantastic location. It is very close to the main center of downtown but just outside it so that it's not loud. Just around the corner, there is a grocery store which carries most things. There are also a lot of restaurants within about 10 minutes since you can walk to the main downtown area. It is also a short distance from the Jewish quarter. It's nice and quiet which is good when you're trying to sleep. The place itself has two bedrooms - one with one bed and one with two beds. There is a balcony, full kitchen, television, and a washer/dryer machine. We found the beds to be comfortable and the place to be a good place for us to spend our downtime. The building doesn't have an elevator so if carrying your luggage up the stairs is difficult for you, you may want to keep that in mind.

Joshua，3 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2024 年 4 月 2 日

Große Wohnung mit 2 separaten Schlafzimmern, ziemlich nah zur Altstadt gelegen und auch fußläufig machbar zum Hbf. Die Wohnung selber benötig hier und da mal ein paar Schönheitsreparaturen. Für einen Kurztrip nach Krakau mit günstiger Unterkunft aber völlig ausreichend.

Raik，3 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2024 年 3 月 29 日

Chuljae，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2024 年 2 月 2 日

Sentralt

Otium ligger veldig sentralt, med kort gange til gamlebyen. Stille og rolig område. Renholdet var helt greit ved ankomst. Savnet skifte av håndduker. Kommer gjerne tilbake :-)

Vibeke，4 晚结伴旅行

Hotels.com真实住客点评

6/10 好

2023 年 10 月 27 日

Not satisfied with cleanliness

We were disappointed with the apartment as it didn’t have the amenities listed on the site ex: toaster, espresso machine and safe. The beds were clean and good but the few towels they gave us were thin and stained. They didn’t supply any kitchen towels and had a used sponge at the sink. When we asked for these missing items they just put us off. The place was not clean and we noticed a lot of dirty areas. The location was great so we certainly liked that part. Overall, I wouldn’t recommend this particular apartment.

debbie，3 晚结伴旅行

Hotels.com真实住客点评

4/10 尚可

2023 年 8 月 31 日

Ad said air conditioning and that is why I booked it and when I arrived there was no air conditioning so after a lot of back and forth we moved to the other otium building in the old town the next day with a room with air conditioning. This was very frustrating and inconvenient. The original room in the building outside of the old town did not feel clean at all.. couch is covered in stains and felt gross to sit on… black mold spots in the bathroom… counters did not feel clean. Did not have the luxury feeling like it did in the advertisement. The room in the building in the old town felt a bit cleaner. The communication with the ad booking and staff could be better. I would email them before staying to make sure your unit has air conditioning if that is important to you.

Jessica，6 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2023 年 4 月 30 日

Robert，8 晚行程

Expedia真实住客点评

8/10 很好

2023 年 2 月 6 日

Very nice

Perfect location, nice and quiet with both Biedronka and Zabka close by. Easy instructions with very late check-in and communication was perfect. Only very tiny things like napkins or bigger towels would be on the list of improvements. 😂

Casper，3 晚行程

Hotels.com真实住客点评

2/10 很差

2022 年 12 月 14 日

Don't order this property

We are furious, first oh all the entire building is under renovations and we were not informed, The entire hall is filled with construction materials, the stairs are extremely dusty and smell like mold, the apartment smells like paint and it’s unbreathable, the “view” was not existent because the windows are covered in plastic wrap.

alina，1 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2022 年 11 月 20 日

MANWAI，9 晚行程

Hotels.com真实住客点评

8/10 很好

2022 年 8 月 5 日

Helge，4 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2020 年 3 月 24 日

The apartment very very close to the castle and old town . I just didn’t like the 3 flights of stairs we had to go up as I struggle with stairs but if I was young and fit it would b an ideal place to stay

Bern，5 晚家庭旅行

Expedia真实住客点评

萨雷戈奥提姆古城酒店

Otium Old Town Sarego

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