6/10 好
2025 年 3 月 12 日
Unchecked Hostility Toward Guests
It was a beautiful hotel, but I was not pleased with the staff. One of the wellness workers, Valentina, bumped into my group members multiple times. We are all black women, and I don't want to say it was racism, but I added our race for potential context. I went up to the wellness department and asked that she say "pardon" the next time she sees someone in my group instead of carelessly bumping them. She did not take my complaint seriously, laughed a little, and gave me a flippant apology. I let the manager know what happened, and asked what the procedure would be. She said she would ask Valentina what happened, but I noticed the manager didn't bother to take a report from members in my party who had this experience.
Jasmine
Jasmine,4 晚结伴旅行
Hotels.com真实住客点评