Great experience overall. This is the second time we stayed at the AC Marriot in downtown. I have two comments...
1) The lighting in the elevators are very dim. A young couple had use their iPhone flash light to see the floor buttons.
2) Parking was fine and service was good. It would be great to have valet service from the hotel, but certainly not a deal breaker.
I wouldn't hesitate to book another stay at the AC Marriot in downtown. Thank you!
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Jack
Jack,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 22 日
Not impressed
We were without water and could not shower before our check out. As a gold member, I had requested late check out but I was not informed there was a broken water main which had affected the hotel. When I went to the front desk and asked, they said it was nearby and they did not know when it would be fixed but that they would deposit 20K points in my account, which, never happened. thank you.
Marjorie K
Marjorie K,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Jessica
Jessica,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Hector
Hector,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 17 日
Maurice
Maurice,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Victor
Victor,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 14 日
Mauvais hotel
Bonjour il fait très froid pendant 3 nuits on pas dormi on a reclame au reception ils ont rien fait on ils ont pas des chamber a nous propose il mauvais experience poi nous dommage
Ouissem
Ouissem,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Fantastic stay all around, especially for NYC.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Edward
Edward,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
One night on a work trip. Liked the security, cleanliness and responsiveness of front desk to our request.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Kristen
Kristen,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 26 日
mattress is too soft, make me feel back pain
bei
bei,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
There is confusion about on site parking.The hotel has to clearly state that there is no on site parking
Jeffrey
Jeffrey,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Turkan
Turkan,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 5 日
I got scammed....
I was charged incorrectly. I arrived late but notified the hotel of this information since I was coming from North Carolina. I was still charge an one night "cancellation" fee for the three rooms that I had booked. I was told once I arrived at the hotel that because they had already canceled my room and had paid the cancelation fee, that I would need to rebook all 3 rooms again. This occurred around 4am on March 2, 2025. I was exhausted and ready to go to sleep. The lady at the lobby advised me that in the morning that I could come down and get it taken care of. That next morning I was told I needed to receive a refund for the cancellation from Expedia even though I chose the reserve now, pay later option. I stayed at the property the two nights and end up paying over $1000 but only receive 1 room. I'm very upset and frustrated that I paid triple the amount of the cost of my initial stay.
Reginald
Reginald,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Arnethra
Arnethra,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 25 日
Nyla Danielle
Nyla Danielle,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Loved the view of our room and the customer service was phenomenal. Location was safe and easily accessible. Centered to many things to do.