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Hakone Suishoen

3.5 star property
Hotel with spa, near Hakone Kowakien Yunessun

Choose dates to view prices

Nestled near Hakone Open Air Museum and Hakone Gora Park, Hakone Suishoen offers a serene escape. Relax in the indoor mineral hot spring (onsen), unwind on the tranquil garden or indulge in aromatherapy treatments. With free full breakfast, high-speed WiFi, and a 24-hour front desk at your disposal - previous guests rave about the helpful staff.

Reviews

9.8 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Onsen
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Hot springs
  • Free train station drop-off
  • Sauna
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Concierge services
  • Free newspapers in the lobby

For families (6)

  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Private hot tub
  • Separate bathtub and shower
The current price is CNY4,406
CNY4,859 total
Jun 29 - Jun 30

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Stylish Suite Twin

Stylish Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Stylish Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Comfort Suite Maisonette Twin

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Comfort Twin

Comfort Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Comfort Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Precious Suite Twin

Precious Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Precious Suite Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Precious Suite King Double

Precious Suite King Double | Minibar, in-room safe, free cribs/infant beds, free WiFi

Precious Suite King Double

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Luxury Suite Maisonette Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double | Minibar, in-room safe, free cribs/infant beds, free WiFi

Luxury Suite Maisonette King Double

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Luxury Suite Twin

Luxury Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Luxury Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

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Hakone Kowakien TEN-YU
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  • Onsen
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 1,890 reviews
The price is CNY2,282
CNY2,774 total
Jun 29 - Jun 30
Hakone Kowakien TEN-YU
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About the neighborhood

Map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Kowakien Yunessun - 3 min walk - 0.3 km
  • Okada Museum of Art - 3 min walk - 0.3 km
  • Hakone Open Air Museum - 12 min walk - 1.0 km
  • Hakone Gora Park - 3 min drive - 1.7 km

Getting around

  • Haneda Airport (HND) - 101 min drive
  • Narita Intl. Airport (NRT) - 158 min drive
  • Hakone Ohiradai Station - 5 min drive
  • Hakone Gora Station - 18 min walk
  • Hakone Miyanoshita Station - 27 min walk
  • Kowakidani Station - 12 min walk
  • Free train station drop-off

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬17 min walk
  • ‪箱根餃子センター - ‬12 min walk
  • ‪ダイニングはこね - ‬8 min walk
  • ‪蕎麦 貴賓館 - ‬7 min walk
  • ‪鮨・天麩羅 風月 - ‬17 min walk

About this property

Hakone Suishoen

  • Hakone Suishoen offers a great location, putting you within a 15-minute walk of Hakone Kowakien Yunessun and Hakone Open Air Museum. You can grab a bite to eat at the restaurant and visit the spa to be pampered with facials or aromatherapy. Other highlights include a bar/lounge, a sauna, and a terrace. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Kowakidani Station is 12 minutes away.

At a glance

DONE

Hotel size

    • 23 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 8:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
    • Japanese futons are provided based on the number of adults in the reservation.
    • Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Free train station drop-off
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free Japanese breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service

What to do

  • Hot springs

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Garden
  • Terrace
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Turndown service
  • Free crib/infant bed

What to enjoy

  • Private hot tub

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Guests with tattoos are not able to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Frequently asked questions

Does Hakone Suishoen offer free cancellation for a full refund?

Yes, Hakone Suishoen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hakone Suishoen?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hakone Suishoen?

Yes, there's free self parking.

What are the check-in and check-out times at Hakone Suishoen?

Check-in start time: 3 PM; Check-in end time: 8:00 PM. Check-out time is 11 AM.

What is there to do at Hakone Suishoen and nearby?

Onsite recreation at Hakone Suishoen includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a garden.

Are there restaurants at or near Hakone Suishoen?

Yes, there's an onsite restaurant.

Does Hakone Suishoen have rooms with private hot tubs?

Yes, each room has a private hot tub and a deep soaking bathtub.

What's the area around Hakone Suishoen like?

Hakone Suishoen is a short 7-minute walk from Hakone Kowakien Yunessun and 12 minutes' walk from Hakone Open Air Museum.

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Reviews

Hakone Suishoen Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Location

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast options, including Japanese and Western choices, were highly praised for their quality and deliciousness. (8 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Room
Trip
Breakfast

Reviews

Verified

10/10 Exceptional

Staff, environment, services, food everything is excellent
Can Biao, 1-night trip
Verified

10/10 Exceptional

Loved the service, amazing food and beautiful grounds!
Tyler, 1-night trip
Verified

10/10 Exceptional

the room was wonderful,large with great bed and all the comforts dining was terrific warm atmosphere in the bar with a great bartender
janice, 2-night trip
Verified

10/10 Exceptional

This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!
Andrew, 1-night trip
Verified

10/10 Exceptional

This onsen stay was a perfect harmony of nature, tradition, and hospitality. If you’re looking for a place to reset your soul, indulge in exceptional cuisine, and be cared for with sincere warmth, this is the place. We left feeling refreshed, grateful, and already dreaming of our return.
Hin Pang, 1-night trip
Verified

8/10 Very good

Food is good and staff friendly. In-room onsen is well maintained and clean
Eng Wah Tony, 1-night trip
Verified

10/10 Exceptional

Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced
Valerie, 1-night trip
Verified

10/10 Exceptional

Service and food were excellent. The staff went out of their way to accommodate us.
Michele, 1-night trip
Verified

10/10 Exceptional

Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Sung, 1-night trip
Verified

10/10 Exceptional

So amazing

This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it.
Brian, 1-night trip
Verified

10/10 Exceptional

Best stay ever

Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!!
Michelle, 2-night trip
Verified

10/10 Exceptional

Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular.
Nicole, 2-night trip
Verified

10/10 Exceptional

The staff are so very polite and helpful. They always put on a smile=) The lobby area is small but the view is really awesome! The room is with 2 stories, everything is neat and tidy, except a part of the wall was quite stained, we assumed it was from the coffee machine which was placed next to it. The signature part was the private onset bath (on the 2nd story), it was truly awesome, the tank was clean and it is very cosy! We enjoyed the facilities in the room, we wish to have spent on more night, except the toilet is separated from the shower place, which is downstairs. We were arranged to have breakfast on the 2nd floor in a compartment at the restaurant. It was really chill and full of tranquillity. We enjoyed the breakfast service so much! Highly recommend if you want to stay away from the common-large-brand-hotel, it's a star and quiet profile hotel
1-night trip
Verified

10/10 Exceptional

Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Leeling, 2-night trip
Verified

10/10 Exceptional

most wonderful and authentic inn in japan...

it was the most memorable stay. best food served individually with someone catering to us all the time. very authentic beautifully prepared food. teppan yaki was also superb. we got lucky for some one cancelled... the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it? it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL...
MARI, 2-night trip
Verified

4/10 Fair

Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel. -1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed. -1 star because we ask for ice deliver to our room at lobby and ice never came. -1 start for my hair oil disappear after room cleaning.
Pearl, 2-night trip
Verified

10/10 Exceptional

A great place to enjoy onsen and Japanese food.
Y., 1-night trip
Verified

10/10 Exceptional

Incredible service/food and the grounds are stunning.
Haddon, 1-night trip
Verified

10/10 Exceptional

Quality stay with clean spacious room, great food and nice private and public onsen baths
Ike, 1-night trip
Verified

10/10 Exceptional

Very cosy, excellent food
Alexander Ho, 2-night trip
Verified

10/10 Exceptional

Enjoy the stay here! Super friendly staff and love the beautiful heritage of the hotel.
Yimin, 1-night trip
Verified

10/10 Exceptional

Fantastic hotel which welcomed our children very warmly. The hotel and grounds were beautiful, and the food outstanding. We loved the family room with the private onsen, and it helped make our trip to Hakone. Ideally located for the Open Air Art park (10 min walk).
Victoria, 2-night trip
Verified

10/10 Exceptional

Everything was excellent
jeffrey, 1-night trip
Verified

10/10 Exceptional

Great staff.
Lorne, 1-night trip
Verified

10/10 Exceptional

Relaxing
Adrian, 1-night trip