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Hotel Scarlette

3.0 star property
Suburban hotel in Tulum with outdoor pool and restaurant

Choose dates to view prices

Hotel Scarlette, a rural retreat revitalized in 2020, offers an enchanting atmosphere with a poolside bar and rooftop terrace. Unwind with spa services or lounge by the outdoor pool and children's pool. With free in-room WiFi, guests can stay connected while enjoying the garden, coffee shop/cafe, and bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Pool bar
  • Coffee shop/cafe
  • Spa services
  • Airport shuttle
  • Beach shuttle

Feel at home (6)

  • Children's pool
  • Stovetop
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

View all photos for Deluxe Quadruple Room, Poolside

Deluxe Quadruple Room, Poolside | View from room

Deluxe Quadruple Room, Poolside

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Room

Presidential Room | Egyptian cotton sheets, premium bedding, down comforters

Presidential Room

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Standard Room

Standard Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Room

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom | Egyptian cotton sheets, premium bedding, down comforters

Junior Quadruple Room, 1 Bedroom

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Exclusive Apartment, 2 Bedrooms, Garden View

Exclusive Apartment, 2 Bedrooms, Garden View | Egyptian cotton sheets, premium bedding, down comforters

Exclusive Apartment, 2 Bedrooms, Garden View

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 71 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
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About the neighborhood

Map
Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780

What's nearby

  • Tulum Monkey Sanctuary - 16 min walk - 1.3 km
  • Cenote Carwash - 17 min walk - 1.4 km
  • Cenote Zacil-Ha - 3 min drive - 1.8 km
  • Tulum Mayan Ruins - 14 min drive - 13.4 km
  • Tulum Beach - 15 min drive - 16.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Soriana Híper Tulum - ‬6 min drive
  • ‪Poc-Chuck “Las Mestizas” - ‬8 min drive
  • ‪Aroma Cafe Tulum - ‬10 min drive
  • ‪Frida’s Tulum - ‬6 min drive
  • ‪El Asadero - ‬8 min drive

About this property

Hotel Scarlette

Hotel Scarlette features a rooftop terrace and puts you within a 15-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. There's an outdoor pool and a poolside bar, and in-room conveniences include refrigerators and microwaves.

At a glance

DONE

Hotel size

    • 11 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 9:00 AM - midnight
    • Front desk staffed during limited hours
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Beach shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Beach shuttle (surcharge)
  • Access to nearby outdoor pool
  • Mountain climbing nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach shuttle (surcharge)
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2019
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Communal living room
  • An outdoor pool
  • Spa services
  • At least 80% lighting from LEDs
  • Traditional architecture

Accessibility

  • Closed captioned TV
  • Height-adjustable showerhead
  • Roll-in shower
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • Patio
  • Individually furnished and decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Full-sized refrigerator/freezer
  • Freezer
  • Microwave
  • Stovetop
  • Oven
  • Toaster
  • Blender
  • Kitchen island
  • Spices
  • Paper towels

More

  • Daily housekeeping
  • Access via exterior corridors
  • LED light bulbs
  • Cleaning supplies

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 110.00 per vehicle (roundtrip)
  • Beach shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Hacienda Scarlette Tulum
Hotel Hacienda Scarlette
Hacienda Scarlette Tulum
Hacienda Scarlette
Hotel Scarlette Hotel
Hotel Scarlette Tulum
Hotel Hacienda Scarlette
Hotel Scarlette Hotel Tulum

Frequently asked questions

Does Hotel Scarlette offer free cancellation for a full refund?

Yes, Hotel Scarlette does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Scarlette?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Hotel Scarlette?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Scarlette?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel Scarlette?

Yes, an airport shuttle is available. The charge is MXN 110.00 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Scarlette?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Hotel Scarlette and nearby?

Have fun during the warmer months with activities nearby such as mountain climbing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a picnic area. Hotel Scarlette also has a garden and access to a nearby outdoor pool.

Are there restaurants at or near Hotel Scarlette?

Yes, there's an onsite restaurant.

Does Hotel Scarlette have any outdoor private spaces?

Yes, every room features a patio.

What's the area around Hotel Scarlette like?

Hotel Scarlette is located on the boardwalk/promenade, a short 13-minute walk from Cenote Carwash and 17 minutes' walk from Cenote Zacil-Ha.

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Reviews

Hotel Scarlette Reviews

8.2

Very Good

8.8

Cleanliness

8.0

Location

8.4

Staff & service

8.0

Eco-friendliness

8.6

Property conditions & facilities

Reviews

2/10 Poor

Une arnaque…

L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….
YANNICK, 1-night trip

8/10 Very good

El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia
Efrain Feliciano, 5-night trip

2/10 Poor

Worst Hotel ever

There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0. Worst hotel I've had.
Erica, 2-night trip

10/10 Exceptional

Hôtel avec un charme énorme

Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente.
Olivier, 1-night trip

8/10 Very good

Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner.
Soraya, 1-night trip

10/10 Exceptional

Excelente lugar, muy bien atendidos, cómodas instalaciones
Salvador, 1-night trip

8/10 Very good

The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
Jacob, 1-night trip

10/10 Exceptional

La comida muy buena. Y la atencion del personal excelente
Hector, 1-night trip

10/10 Exceptional

Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida.
Lydia, 2-night trip

6/10 Good

Servicio

Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel.
CARLOS MARTIN, 1-night trip

10/10 Exceptional

Estancia muy placentera. El hotel esta muy bonito, bien cuidado y cuenta con todos los servicios en la habitación, incluso hasta un frigobar y microondas. El personal es muy amable, esperamos con ansias regresar a este lugar.
1-night trip

10/10 Exceptional

Nice place to stay
1-night trip

6/10 Good

Regular

El servicio es reular, atienden hasta las 10 de la noche y cierran la oficina. No hay acceso a agua, comida o cualquier cosa despues de esa hora. Hace falta fumigacion y detalles en el hotel. La habitacion muy linda pero colchon feo... Por el precio esta bien..
rodrigo, 3-night trip

2/10 Poor

Desepcionado tuve que cancelar mi estancia ahi por feo lwjos y mala atencion
1-night trip

10/10 Exceptional

Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!!
1-night trip

10/10 Exceptional

Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay !
Sabrina, 4-night trip

10/10 Exceptional

Very clean. Convenient drive. I had a very pleasant stay.
10-night trip

8/10 Very good

Funcionários muito atenciosos. Local limpo. Exatamente como nas fotos. Café da manhã com poucas opções, somente com pão, ovo, geleia,banana, manteiga, café, leite e suco. mas ok. Cumpre o seu papel de alimentar. Voltaria a me hospedar sem dúvida. Preço justo pelo serviço.
Luciano, 3-night trip

10/10 Exceptional

Reposant

Rien dans les environs. Le personnel ne parle pas un mot en anglais. Le petit dej est très basique (café pain de mie omelette et jus frais) On se sent comme à la maison, c'est très calme et beau, c'est très reposant.
Namir, 2-night trip

8/10 Very good

Tres bel endroit, à l'ecart de l'agitation de Tulum mais à 5min en voiture. Parfait pour moi
christine, 2-night trip

10/10 Exceptional

Nous avons adoré et passé un super séjour!!! L’endroit est très calme, la piscine vraiment agréable et nous avions un frigo, ce qui nous a permis de prendre l’apéro et de manger sur la terrasse le soir (la vaisselle est à notre disposition au coin petit déjeuner). Pas besoin d’aller à Tulum qui est à 7km... Nous avons vraiment bien profité de l’endroit ! Le petit déjeuner est simple et correct, mais compris dans le prix de la location. Nous avions également un percolateur. Des fils à linge sont également à disposition pour une petite lessive éventuelle... Et la chambre etait nettoyée tous les jours. Bref, une adresse à recommander pour ceux qui souhaitent s’eloigner un peu de l’agiration de Tulum. Un seul regret: ne pas voir pu discuter un peu plus avec notre hôte, mais timidité ou barrage de la langue...
3-night trip

6/10 Good

Personnel sympathique, bel hôtel en général. La chambre était "ordinaire: des petites fourmis, partout, air conditionné qui fonctionne par moment, chiens des alentours qui aboient toute la nuit...) Le voisinage est plutôt douteux et il n'y a pas grand chose d'accessible sans la voiture.
Valerie, 2-night trip

8/10 Very good

Bel hôtel avec allure typique du pays. Peu d'autres personnes lorsque nous y étions, nous avons eu la piscine pour nous seuls pour tout un après-midi! Belle chambre et bon service malgré que les hôtes ne parlent pas anglais. Seul point négatif, il n'y a rien autour et le chemin pour y accéder est plutôt cahoteux. Bel endroit pour relaxer!
Valerie, 1-night trip

8/10 Very good

It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location
7-night trip

10/10 Exceptional

Uno de los lugares más bonitos en que me he hosped

Uno de los lugares más bonitos en que me he hospedado con la excelente atención muy personal súper cómodo mágico en verdad muy feliz de hecho regreso muy pronto
Omhar, 1-night trip