Terrible check in experience. Been told the system is down, wait outside with luggage for a hour and have to leave eventually because they “are working on it and don’t know how long it’s going to take”.
TIANZE
TIANZE,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Excellent choice
Staff was very friendly and professional
Jay
Jay,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Comfortable and Convenient
Rooms were clean and well organized. Staff was friendly. Great soap, shampoo, conditioner and lotions and in cool dispensers. Breakfast was delicious. Enjoyed the lobby lounge games for relaxation outside the room. Location very convenient to get to Syracuse and other local towns.
Joanna
Joanna,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
Small room & overpriced
We stayed here 1 night because it was close to my class reunion. I stay at Hiltons often, but this is not what I expected for the ridiculous price. (The price was not normal. Obviously Increased because of the car show this weekend).
Two Queen beds, but Very small room.
No place for suitcase. No closet. Just a hanging bar with a couple hangers, with mini frig underneath. Mini ironing board, which was Hanging on the wall above mini frig. 1 nightstand between the beds. Not a typical Hilton.
On a good note. The staff was friendly and helpful.
Joan
Joan,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Jessica
Jessica,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Nothing !!!
Rooms are ok, people at reception very nice and helpful, but clean at room very poor , breakfast poor as well and it is not worth to pay such amount for this hotel . Very expensive for such as quality !! I wouldn’t recommend it !!
ANA MARIA
ANA MARIA,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Laurie A
Laurie A,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Great location to Empower FCU Amphitheater
Great location in Syracuse to NYS Fairgrounds and Lakeside Amphitheater!
Lyn
Lyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
GARY
GARY,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Entertaining breakfast machine :)
We had a nice stay! The rooms were simple, clean, and the bed was very comfortable. Breakfast was a highlight—plenty of options to choose from, and the pancake machine was a fun touch that entertained everyone. A great value and overall pleasant experience.
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Karin
Karin,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
It was great, but when I called to see if they had coin laundry or a pool, I was told yes all properties have them. When I asked they said they had neither. The pool wasn’t necessary but the coin operated washer was.
Marisa
Marisa,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 18 日
I had requested a handicap accessible room.
The room was located on the fourth floor! If there had been an emergency which made the elevators unusable, I would have been trapped on the fourth floor.
The room had two double beds so could sleep four people but only one chair!
The bath had grab bars but no bench and was very slick.
The room was cleaned one day and not touched the next.
We were there three nights and two of those nights we had to go back down to the desk to get the key reset. Was told this happens and nothing they could do.
The room was not worth the amount they charged.
diana
diana,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 6 日
The location is convenient, plenty of places around. Clean, bright. However, upon arrival the entire lobby smelled like marijuana and I’m fairly confident that the front desk clerk was high. Not a great impression.
Joelle
Joelle,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
It was an overall decent stay. Tru always has nice amenities. Our duvet cover was slightly stained, and my bedside lamp on one side of the bed did not work. But those are my only complaints.
Kelly
Kelly,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
One night stay
We stayed one night to attend a concert. It was convenient, clean and comfortable at a reasonable price
Heide
Heide,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
Needed to stay for a baseball tournament in Auburn. We didnt want to stay where all of the teams were staying so we stayed a little outside of town.
This hotel was comfortable, and a good stay for the price. Breakfast and amenities were nice. Would stay again in this hotel chain
Lisa
Lisa,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Conor
Conor,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Mary
Mary,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 16 日
Overall good but….
Overall happy but I need a receipt for my incidentals which has not been given to me and could not be given to me when I requested at checkout
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Dennis
Dennis,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Adina
Adina,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
BING JIE
BING JIE,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 30 日
Nice concept, but several kinks to work out.
Room had annoying motor noise all night long. Room was not serviced even though I stayed multiple nights. When I arrived, the trash bin in the room had not been emptied and had several used cups and other trash. No hot water in the morning when I was there--it was a repair that needed to be done, but why schedule in the morning when everyone needs to get dressed?
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
It was quiet, close to everything and staff was great