The staff were genuinely kind and very helpful, which we truly appreciated.
There is, however, some room for improvement in the amenities, particularly given that the property is marketed as a luxury castle experience. Our room still had clothing from a previous guest, which affected the overall sense of cleanliness.
While the stay was not unpleasant, based on our previous experiences in luxury castle hotels, this felt closer to a standard hotel experience rather than a true luxury offering.