This is not a five star hotel and definitely not a five star experience.
I’ve stayed in over 200 rooms via hotels.com and this is the first negative review I’ve ever left.
From the minute you step in it’s evident and obvious they have scrimped on cost and tried to disguise a sub par experience with “design”
At reception, a random mop is left by the corner, not enough room to fit more than one person in the lifts, or manoeuvre luggage through the tight halls. The staff are monosyllabic and everything is a straight “yes” or “no”. No info is given other than “we need your credit card. Now”
And the rooms - think 70s borstal or soviet prison design. Cold concrete floors, drab faded walls, the whiff of cigar smoke, dead mosquitos on the walls. Prison ration toilet paper and towels. Tap water which tastes chlorinated disguised as “purified water”. A “free minibar” has one bottle of generic cola. There are marks all over the marble surfaces, the metal doors have rusted, the shower floor is covered in odd brown puddles.
Now the location - imagine living on the busiest crossroads in central London and amplify that by 10. There are bells, screaming, screeching, deafened club music, car horns and shouts until around 4am. On Sunday till 2am. We complained to the desk staff. A monosyllabic response - “the music. It shuts at 11.30. We have an idea! Try earplugs”. All of this for £900 for 2 nights!
Do NOT stay here. It’s a 2 star experience.