可以免费取消我在天鹅旅馆，希思罗机场的预订并获得全额退款吗？

是的，天鹅旅馆，希思罗机场在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

天鹅旅馆，希思罗机场是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

何时可在天鹅旅馆，希思罗机场办理入住和退房？

开始办理入住：12:00；停止办理入住：14:00。退房时间为 11:00。

在天鹅旅馆，希思罗机场及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验附近钓鱼等附近的活动。天鹅旅馆，希思罗机场也拥有花园。

天鹅旅馆，希思罗机场店内或附近是否有餐厅？

是的，有一家店内餐厅Mr.Singh's Kitchen。

斯泰恩斯天鹅旅馆，希思罗机场住宿优惠| Hotels.com 好订网

4/10 尚可

2025 年 7 月 31 日

很差的洒店

接待員喝醉了，房間內只有兩張床，連椅子都沒有，这里是公共衛生間的，看來只是兩星的酒店，wifi密碼也不供給，一斷开便沒得用，大家要注意！

kai ming，1 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2026 年 1 月 10 日

The member of staff who checked me in was friendly and helpful. The bedding was dirty. I used the quilt cover as a sleeping bag. No tea making facilities. Shared bathrooms were grubby and no toilet paper.

Simon Blades，1 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 30 日

My request to change rooms was ignored, the bathroom was not functional and I had to request a towel despite telling me you would sort it. Your suggestion that I used the shared bathroom was not what I paid for, and there was no toilet seat attached and the room was filthy. I have taken alternative accommodation for my third night and would like a refund .OYO and hotels.com should pursue them for brand destruction.

james，3 晚商务旅行

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 12 日

Booked for a member staff She was not the only person that refused to stay that night Even the locals joke you must be brave to stay there. Hotels.com should be ashamed to put this place on display

Christopher，1 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 11 月 5 日

Pub was closed, to be fair like a lot of pubs on a Tuesday

Malcolm，1 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 10 月 26 日

Room was dirty, stained pillowcase and duvet cover. Room smelt of cigarette smoke

Patricia，1 晚行程

Expedia真实住客点评

2/10 很差

2025 年 10 月 17 日

I knew I was booking the cheapest room near Heathrow so I wasn’t expecting much from my stay. However, the Swan Inn managed to disappoint. The lowlights include; a room that was far too warm, dirty sheets, a hard mattress with a single pillow, the door was awkward and locks only half the time, the bathroom was filthy and the walls were so thin I could hear my neighbours snoring through my noise cancelling headphones. Also of note, the pub attached closes at 8:30 (Thurs) so you can’t even have a pint. Avoid unless you are broke and desperate.

Alexander，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 11 日

The Room Was Small the personn that works the place attitude is awful showers do not work properly at all not kept up to par at all do not go to this place

Alvin，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 8 日

Swan inn

Absolutely shocking .

Christopher，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 4 日

To be avoided

It was terrible. This “bed & breakfast” was booked and prepaid around 9h30 pm and reached a little past 10 pm. Only to discover that place was locked up, Pitch dark and unmanned. A doorbell did not work or gave no reply. Hotels.com did only respond by AI - completely useless. Local bypassers claimed that the place was run by criminals and a complete scam. Should be deleted from website asap. No suppiråø

1 晚商务旅行

Hotels.com真实住客点评

6/10 好

2025 年 9 月 28 日

Laurie，1 晚行程

Expedia真实住客点评

2/10 很差

2025 年 9 月 26 日

Could not stay had to find another hotel in town .Appauling even staff laughed and asked why we were there .Room disgusting not at all as described .A scam so they keep your money and u go elsewhere.Out of date snacks

Hayley，1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 19 日

Was planning to stay two nights, but stayed one because it was so terrible.

anthony，2 晚商务旅行

Expedia真实住客点评

2/10 很差

2025 年 9 月 14 日

NO NO NO NO NOT, EVER!

Please do NOT ever consider sleeping at this place. It is complelety unsanitary, this meaning dirty stained sheets, pillows and duvet covering a body fluid, infested, filth ridden mattress underneath. Shared bathroom for 11 separate rooms on the upstairs of a Public House, The Swan. We walked in and was instantly made very welcomed by the handful of locals. We check the room and realised instantly that being paid a million pounds wouldnt be enough to stay here!! The locals downstairs however are the most kindest, caring, funny people I have ever met. A local couple, in the pub allowed us to stay at their house with them for our 2 day stay and we will be friend's for life. DO NOT BOOK TO STAY HERE, CALL IN FOR A BEER BUT DONT EVER CHECK IN.

Carley，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 14 日

Don’t stay here

The room did not even have a wash basin which was outside in a communal area which also provided access to the separate toilet and shower. The electric fan heater in the room didn’t work so it was cold. They didn’t serve breakfast so I had to find somewhere else.

Laurence，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 13 日

If you are desperate...

Only redeeming quality of the property was the proximity to the airport, and the lovely village. Damage to the ceiling above one bed, looked like it could fall through any time. Stains on the bedsheets, and on wall. Shared bathroom did not have a working sink in the toilet, had to use the sink out in the communal area (tap was loose). Inside room, the windowsill had damage and peeling paint. Electrical socket was broken and a safety hazard. Door lock system looked nice and modern, but wouldn't stand up to more than a heavy push. Even for a budget stay, this was worse than expected. Couldn't stay, and left to find another property last minute. Would appreciate a refund, probably left it cleaner than when we arrived, as we wiped down the handles...

Chad，1 晚商务旅行

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 7 日

Horrible It’s not a hotel it’s a brotel it’s so disgusting.

Caroline，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 3 日

Gareth，1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 8 月 27 日

We booked one of our staff for 19 nights, on the first night he was shocked at the condition of the property. The walls were dirty and the door was covered in greasy hand marks. We requested he was moved to another room and the manager confirmed that the room was not that bad. In essence the room was disgusting and he left. The hotel has refused to refund the remaining 18 days and we are currently in discussions to get a full refund. Expedia has been useless in responding to our requests although we sent photos showing the condition of the room. I would not recommend Expedia to anyone and have contacted a solicitor who will now proceed to recoup our money. This hotel is still on the website and I wouldn’t put my dog in there.

Kenny，19 晚行程

Expedia真实住客点评

2/10 很差

2025 年 8 月 18 日

Bedding was dirty . Room was dirty .

Rachel，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 8 月 13 日

My review is like so many others. The room was dirty with a cracked and stained ceiling above one bed. The bedding was dirty, with mould stains on one pillowcase. The bathroom was disgusting, with dirt and mould in the shower, a loose toilet seat and a broken tap with no handle. The carpets in the hallway were covered in dirt. In the “garden” the ash trays were full. There was nothing clean. We arrived at around 9 to find our booking had not been received (again mirroring the experience of others), and the professional host (as described in the Expedia entry) was not in a fit state to welcome guests. Very worryingly, in this family room there was a damaged plug directly over the double bed; this was lose and hanging off the wall with a missing chunk of plastic leaving a hole just right for small fingers to find their way into. Some reviews suggest this hotel is “ok for the price”. I do not agree. Basic I accept; unclean and unsafe I do not. We were booked in for two nights and left after one. Would had left sooner had there been somewhere else to go. I am disappointed that a place with so many issues is listed with no apparent vetting.

Kate，2 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 7 月 29 日

stephen，1 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 7 月 26 日

I did not get to stay I could get in I had to book another hotel I want a refund

Sajid，1 晚行程

Expedia真实住客点评

2/10 很差

2025 年 7 月 9 日

Issue with booking which was not the hotels fault . I was led to my room and the worker apologied as soon as he opened the door to show me in. The room was filthy, beer bottles and rubbish were everywhere. Bed was filthy and stains. I’ve seen prison rooms in better state. The photos are outdated and the room is at the standard of a hostel at best.

waqar，1 晚行程

Expedia真实住客点评

2/10 很差

2025 年 7 月 7 日

Don’t use the airport as attraction to advertise because it is not close to airport at all.

Maria，1 晚行程

Expedia真实住客点评

天鹅旅馆，希思罗机场

Swan Inn, Heathrow Airport

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常见问题

可以免费取消我在天鹅旅馆，希思罗机场的预订并获得全额退款吗？

天鹅旅馆，希思罗机场是否允许携带宠物入住？

天鹅旅馆，希思罗机场是否有停车场？

何时可在天鹅旅馆，希思罗机场办理入住和退房？

在天鹅旅馆，希思罗机场及其附近有什么游览观光项目？

天鹅旅馆，希思罗机场店内或附近是否有餐厅？

点评

关于天鹅旅馆，希思罗机场的点评

3.6

6.0

4.4

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4/10 尚可

很差的洒店

kai ming

4/10 尚可

Simon Blades

2/10 很差