Over all this was a great middle of the road in price hotel. First day wasn't enjoyable. They seemed to be a very disorganized. The new management company brought their own staff in and no one could answer very simple questions. No one could even tell us where the spa was on their own property so we called the spa and they found us and walked to the building. Massages and staff at the spa were fantastic but pricey. If you stay here, I highly recommend the services offered.
There are 2 family pool areas with sand, cabanas & scallops to rent for some shade. A tiki bar is at the far end of the family area. You can order right from your chaise lounges, cabanas or scallops and they will deliver to you. Takes a while but for people with small children, it's certainly convenient. The 3rd pool is considered a quiet pool with no young children. This was a very relaxing pool. No bar or food offered here which is odd since 95% of people here are adults. The walk to the tiki bar is not close at all, nor is the bar inside the hotel.
I can confidently say this hotel was spotless. Maybe the cleanest I've been to. The housekeeping staff were thoughtful and very attentive.
Our biggest issue was the pitch for a 2 hour condo timeshare or property purchase of real estate. To say it was 4 or 5 times a day is not an exaggeration. They walk around the lobby and camp out right outside each corner of the lobby before guests get on the elevators.
Toni
Toni,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Hanspeter
Hanspeter,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
The hotel is great and has a lot to do nearby. The only compl
Gueidy
Gueidy,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Elizabeth
Elizabeth,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Alfredo
Alfredo,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Only issue we had were people letting their children run and scream.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
It’s bad experience that they have check in time 4pm and park and recreation close at 5 pm and they charge for the resort fees high and people don’t get time to enjoy and play those. Cheating people and taking money only.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Melvin
Melvin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 19 日
Samantha
Samantha,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Stay was great besides the two times the front desk ignored and skipped me while was in line . I don't know if was a racist thing or not , no apology and I'm sure camera will show I waited and was next both times
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
When we arrive , it was around 5:00 pm but our room was not ready , we sat in the lobby and waited. It was not a long wait and the person who checked us was very nice and friendly. I do not remember his name but he was lovely.
We were shown your room. It was a tired and well won room in great need of a refurbishment. Nice balcony over looking the license to chill pool. However, only one chair on the balcony. Missing tile on the floors. Box spring for the bed was sagging, ripped and disgusting. I had asked for a handicapped accessible room but it had a bathtub with a side that one must bring their leg over to get in. No hand grabs at the sides of the tub only at the wall to the right of the tub, prime fall risk!! All together an unacceptable room. We went to the lobby and a very nice man ? Javier assisted us in a new room
Eileen
Eileen,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 14 日
CHARESE
CHARESE,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 13 日
Beautiful, but filthy
It was a beautiful resort with great pool and amenities. We loved having access to the water park next door. However, the hotel room was filthy. Filthy. From food crumbs on the nightstand, to feces splattered all over the bathroom walls, to floors that you couldn’t walk barefoot on without washing your feet off. It was the dirtiest hotel room I’ve ever been in.
Macy
Macy,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 10 日
Meh
Check in was very slow. Building is poorly air conditioned in hallways and long walks to elevators. The pool is really nice as well as pool bar.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Bill
Bill,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 8 日
Dawn
Dawn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Monica
Monica,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 6 日
No ac during stay
The hotel itself was great wcept no air air-conditioning in our room from the start and nobody would help is or move rooms
Chad
Chad,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Jennifer
Jennifer,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Stacey
Stacey,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
Beautiful resort but very hard beds!
The overall resort was very good. It was super clean including the pool area and rooms! Everything was updated but the beds were like sleeping on the floor they were so hard. Nice gift shop and great little market to get snacks pastries breakfast sandwiches and coffee. The bar and grill by the pool is a little overpriced for bar food and drinks but the inside restaurant was very good. You also have to watch your check because at first we were tipping and did not realize gratuity was included on the bill. The waterpark and shops and restaurants are just a walk down the hill less than a half mile. The worst part was checking in. Our flight got in early but they did have a nice locker room to change into your bathing suits. However someone was supposed to call us when our room was ready but by 5:00pm still no call. Everyone in line had also been told the same thing and had waited for hours with no call. Went up to front desk stood inline for 30 minutes and got a room on the first floor. When I asked if there was something on the second floor or higher he told me that’s all they had available. I would recommend if you get there early keep going up and ask about your room. It’s a beautiful area and there were plenty of chairs by the pool. Fresh pool towels are provided each day free of charge! Plenty of games for the kids at the pool
The valet guys were awesome letting us get access to our luggage while we were waiting for our room to be available. Overall I would go back!