Fallas en la recepción, de inicio nos asignan una habitacion en un area que estaban en mantenimiento, con trabajadores puliendo las paredes exteriores con exceso de ruido y polvo en la terraza. No aceptamos la habitacion y nos asignaron otra.. al realizar la salida me cobraban cargos como si no hubiera pagado el Todo Incluido, no encontraban el comprobante del deposito para gastos que dejé al ingresar.. en general el hotel eata muy bien, el personal muy servicial, requiere algo de mantenimiento.
MARTIN
MARTIN,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Jeremy
Jeremy,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Great location. Worth the all inclusive pkg!
Cindy
Cindy,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Diana Lynne
Diana Lynne,14 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Excellent food, and attentive staff and great family facility
Robert Matthew
Robert Matthew,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 23 日
First important comment, this Hotel has a buffet during BREAKFAST ONLY. If you have kids this is a BIG hurdle. Wait times to actually eat at the "sit down" restaurants are sometimes 40 mins. Its a sit down and be served type of hotel. I dont like this model as ive been to all-inclusives before and they always have all day buffets, making it easy to get a quick bite, especially if you want to maximize your time on vacation and be at pools or beach. You have to sign for every meal just like a regular restaurant and tips are expected. There isnt any onsite entertainment like singers or dancers either. The crowd was also older, it was the vibe there. This hotel also is a partial CONDO owner building so they dont like too much noise. Overall, i wont stay here again. However, i will say all of the staff are nice and welcoming and it was a nice relaxing place to stay if thats what you are looking for. January is a bit cloudy but still nice and humid in mid 70's. We had a great time and made the most of it. We appreciate all the wonderful staff and the experience. They had floaties and 24/7 room service included in the package. 😀
Roya
Roya,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 22 日
Fue una muy buena experiencia con mi familia y un lugar que en verdad se puede disfrutar de un bue descanso
Arturo Felipe
Arturo Felipe,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 21 日
Spencer
Spencer,9 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Very clean, wonderful customer service! Jesus is a rockstar on the beach service setup
Marissa Sue
Marissa Sue,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 20 日
Had an amazing stay. Can't complain about anything!!
Prerak
Prerak,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 20 日
Great
evangelos
evangelos,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
The location and the property are beautiful. The beach is cold so we stayed at the pool most of the time. Pool is cleaned and beautiful. The service staff is hit or miss, or maybe because we are the only Asians at that time. This property is villa style and most of people are retired so if you are young group and looking for a lot of activities hotel, this is not for you. The breakfast is just ok , lunch at the pool with cerviche is the best. Dinner at La Casona is above average and don’t try the New York steak, stick with seafood dishes. Be aware of spending time at the La Casona because the service was so slow.
I maybe comeback to this property in the summer when the water is warmer but i love the cleanliness of this property inside out.
Ngocbich
Ngocbich,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Great resort to stay
valentin
valentin,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Beautiful place
Sharon
Sharon,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Staff were friendly and gave excellent service. Resort was easy to get around. Food was excellent at all the restaurants.
Janice Iva
Janice Iva,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
We had a group of 17 and they accommodated us at all times. This is our 2nd time at Estancia. We love the staff, service and rooms. The beach is great. The food is exceptional.
We will be back.
Dixon
Dixon,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Great facility. Excellent food. 5 restaurants . Staff great especially Lorena at La Casona for breakfast. Night staff also great and food amazing.
Highly recommended. I will come back again.
fred
fred,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Great staff, great room..Patron restaurant had best tacos in town
Christian L
Christian L,4 晚行程
Orbitz真实住客点评
8/10 很好
2025 年 1 月 12 日
Shawna
Shawna,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 11 日
The resort was very nice and super clean. All of the staff was wonderful and very helpful. There are folks who are time share owners “members” that get exclusive access and deals to certain things at the property and that was a little unclear at first. I also wish there was more explanation of which amenities are available to all inclusive guests. (I.e poolside activities and non paid water activities).
Overall, we had a great experience and would definitely stay here again!
Rose
Rose,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 10 日
Horrible customer service! Booked a partial ocean view received a dark dingy room first floor back corner. When asked to change and not what I booked they said they didn’t have another other room. Resort was mostly empty! Don’t stay here unless you’re looking for retirement home vibe. No activities, no nightlife, no bar or dancing. Service is very poor. If you stay in Estancia all restaurants in resort next door. Could not accommodate allergies for food. Mexican restaurant was terrible I was served frozen bread, cold coffee, no spoon. Housekeeping and room service did a great job. We lived off of room service and traveled around. Complete waste for all inclusive. So disappointed would never return here
Trisha NIcolle
Trisha NIcolle,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Elton
Elton,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 8 日
We loved staying at Villa La Estancia. The room was just what we were looking for and the property was phenomenal. I was a little worried about my kids liking the food but they have a great mix of American and Mexican food and my kids always found something to eat that they liked. We all really liked the food. The pools were a lot of fun although you have to reserve a pool chair early to get a good spot. Everyone seemed to stay in their spots all day so very few opened up during the day. We all loved the property and staff, highly recommend!
Janelle
Janelle,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Julieta
Julieta,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 5 日
The property is clean but most of the staff are not friendly. They don’t want to help you unless you tip them specially the beach concierge. We could not find an umbrella on the beach and Daniel was super rude and refused to help us. The front desk are very unfriendly and they try to rip you off. The resort was so quiet and they only give priority to time share owners. I really don’t recommend this resort. It is overpriced and not worth the money