El personal como siempre excelente. En la playa Wenceslao, en alberca de quinto piso Karen, albercas Charly y David todos excelentes y como siempre Félix súper atento.
Ana Alejandra
Ana Alejandra,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 26 日
La verdad me decepcionaron en el servicio a la abitacion.
La luz de mi alberca privada no servia y lo reporte desde el primer dia y nunca fueron a chearlo.
Solo me decian ahorita llega y nunca fueron
J manuel
J manuel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 22 日
Mejorar calidad
Todo bien, solo mejorar un poco más en los alimentos sabor y un poquito de más variedad
Diriassam
Diriassam,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 5 日
Unhappy
Maids need to be trained in how a room should be cleaned properly. Pool should be maintained properly every day. Elevators should all work in both directions and be cleaned properly.
Everett
Everett,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 31 日
The adult pool area was nice. We didn’t need to search for a chair. The staff were really friendly! Our room was clean, the rain shower head didn’t work though. The adult area was quiet, would not recommend this resort if you’re looking for a lively pool area.
The food options weren’t great and if you didn’t book an al a carte early, you were eating at the family buffet. The breakfast buffet was good but I wasn’t impressed with the evening buffet and it was very loud.
The alcohol options were good name brand liquors.
Karen
Karen,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
I truly enjoyed every moment I spent at this location. I stayed at La Hacienda which is the adults only part and it was absolutely relaxing. Maribel at the cafe in the front was outstanding. She really took care of us as much as she could and if I ever stay again at La Hacienda is because of her. The whole staff goes above and beyond for everyone. The hotel is also very close to everything. I felt very safe and welcomed here.
Janette
Janette,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
luis alfonso
luis alfonso,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 27 日
The staff was excellent and courteous thorughout the entire stay. Whenever any situations arose, the staff handled things well. The room was amazing, though I never used the swimming pool attached to my room. I thoroughly enjoyed my bachelor trip to Krystal Grande and would recommended it to others. It's smaller than some of the resorts I've been to in Mx, but it had fair quality food and a pleasant atmosphere. Bobo the iguana was a nice added experience.
Jarell Anthony
Jarell Anthony,5 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 27 日
Danielle
Danielle,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Todo fue excelente, lo único que no nos gustó tanto es que en los restaurantes de especialidades los meseros eran poco amables
María Dolores
María Dolores,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 24 日
Una mezcla de gente que se hospeda nada agradable, las cenas con reserva llegaban a tardar 1 hr en servirte, en general no me agradó nunca volvería. La reserva de camas en la playa todas arrinconadas hasta atrás de todos los camastros, pagué 3 apartados y solo estuvimos como 1 hr un solo día. Lo único rescatable fue le servicio de la gente fue atento y cortés para resolver.
IGNACIO CUE
IGNACIO CUE,4 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 22 日
Robaron un artículo de mi habitación!
Definitivamente el olor a humedad de las habitaciones es un punto , el que no allá como tal comida en forma , solo si te vas al hotel de alado es otro .
Pero el echo de que se me perdiera un pañuelo de marca ( FENDI ) de mi habitación es lo peor !!!
Afortunadamente lo demás estaba en la caja fuerte pero es horrible salir y que de tu habitación se pierdan las cosas , lamentable por las camareras .
Citlalli Abigail
Citlalli Abigail,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite.
Maria G
Maria G,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 21 日
We loved staying at the hacienda. It felt safe and clean, and although it didn’t have a view of the ocean, it has beautiful greenery all over. We loved the atmosphere.
Jaime
Jaime,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Excelente servicio
Eduardo
Eduardo,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 17 日
Breakfast and lunch was really good Dinner was mediocre. However it is close to the Malecon which has so much to do. The staff at resort will go above and beyond to make you happy. The resort is close to alot. We walked to alot of places we went. It was safe to go off the resort also. We loved our swim out room.
Stephanie
Stephanie,7 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Todo excelente, limpieza, decoración, hambiente, la atención muy buena.
cynthia
cynthia,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 16 日
Lamentablemente me enfermé en nuestras vacaciones, pero el personal, sobre todo el Gerente Felipe, Oliver y la mesera Marissa, hicieron todo lo que estaba en sus manos para ayudarme y que me sintiera mejor. Muchas gracias por su calidez y atención tan cuidadosa en estos días.
Rosa Maria Flores
Rosa Maria Flores,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Anthony
Anthony,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 7 月 14 日
Pedro F Barraza
Pedro F Barraza,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Rosa Maria
Rosa Maria,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 11 日
jaime
jaime,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 7 日
The staff upon check in was very rude. The food here is terrible, we ended up eating off site for most of the trip. We spent five days here, paid for a swim out suite and the pool they gave us was the tiniest and dirtiest. The latch on the room door was broken. It was an awful experience, the rooms are old and dirty.
Jeanie
Jeanie,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Great Stay, will miss our time here
We really enjoyed our time here in our swim out room on the Hacienda side. Being able to jump in our own pool everyday, was the best way to beat the heat, and once the waiters realized we were out there they would pop through the bushes to bring us drinks, which was amazing.
The afternoon thunderstorms were not a problem and actually beautiful to watch and listen too.
The Talavera restaurant was our favorite, but we also tried La Catrina and Il Delice. La Catrina was second and Il Delice was just okay. We ate at the Hacienda buffet every morning and got great omelettes.
The only con of coming in the summer was mosquitos. They were a minor problem, but my wife was smart and bought a mini bug zapper which worked quite well in the room, and then bug spray and bug bands. I don't think I got bit once.
It is very hot and humid, and it is rainy, but coming in the off season worked out for us.