1st bad review here.
Booked a Suite a month ahead of time, showed up and room wasn’t available and no suites would be open for the weekend. Tried canceling and Front Desk kept giving me the run around since I booked through third party, wouldn’t give me my money back and wanted me to wait until manager would show up. I waited 20 min and had to leave to appointment planned a month ago that I couldn’t miss, so I settled to get a double bed room that wasn’t even available until that night. Front desk never apologized, manager never showed face, and I was never followed up by anyone for their mistake. I have never seen such rude and not welcoming behavior before at a Marriott franchise. Will never stay here again.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Todo bien, el hotel limpio, desayuno variado
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Jeffrey
Jeffrey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Nice place, would stay again.
Nice room, clean. Towels were clean and didn’t smell funky, as were the sheets and pillows. Breakfast was well appointed with a good variety of options. Only annoying things were no hooks to hang towels and half-glass shower wall that lets water get on the floor.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 25 日
Jenel
Jenel,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
Jeanette
Jeanette,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 22 日
Not a 9 star hotel
The hotel was right across Sea world which was amazing because we only came for the day. The breakfast was also really good and I liked it that they were open til 10am. On the other hand, our room was filthy. I felt like only the sheets were changed. The shower had visible mold all along the floor. The floor felt slimy. We only stayed for the night therefore I didn’t tell the receptionist up front. I reserved this place given that it was a 9.4 rating but I give it at 5/10.
Alexis
Alexis,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 20 日
Nice hotel
Our stay was nice, it was close to Sea World . We had a couple housekeeping issues but the front desk was prompt to take care of them after we reported.
Susan
Susan,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 17 日
Broke down and not worth it
At the start of the trip, the front desk wasn’t the friendliest and then only one elevator was working. Mid trip, the only other elevator also stopped working. Housekeeping was supposed to come to our room every other day but did not clean the entire 4 days we were there. Every time we needed anything, we unfortunately had to deal with Ethel, the not so friendly front desk staff. The area is perfect for where we needed to be, but we will find another place to stay next time.
Jennifer
Jennifer,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Awesome hotel
Comfortable beds, secure parking well illuminated. Clean, and good customer service. Awesome breakfast.
Samantha
Samantha,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Leeann
Leeann,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 12 日
Walter
Walter,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 2 日
Not great but did the job
The room overall was comfortable and spacious. The beds were very comfy and the staff was friendly. We did notice a few issues…
1) the bathroom was not great. A ring of pink/black mold around the entire bottom was very off putting. Also, only half the shower was closed in with a piece of glass. There was no door, leaving the other half wide open.
2) the tv had a weird blue tone to the picture It was hard to watch and there was no way to change the settings. Since we only spent one night it wasn’t worth a call to the front desk.
3) It was pretty warm and humid in the room even with the AC set to 66.
Overall, 6/10. Probably wouldn’t go out of my way to stay again.
Tanya
Tanya,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Comfort & convenience!
Just a quick trip to SA, unfortunately for creating the family. But my stay was very comfortable!
Amanda
Amanda,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Julio
Julio,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 3 日
This was my first time staying in this hotel and I loved every moment of it from the time I checked in to the time I checked out the hotel staff was friendly and welcoming. Will book again
Dewanna
Dewanna,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Very safe, security was always checking the property at all times making sure that guest feel safe
Nuvia
Nuvia,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 25 日
Estuvo bien lo único que no me gustó fue el olor a humedad en las habitaciones.