Really so much disappointed with the service and arrangement of the hotel, this is totally not designed for non-Vietnamese, all staffs are UNABLE to speak English by just ignored us even we are standing exactly infront of the front desk for check in / out.
Finally one staff check in for us, but she even didn’t look at us for 1 second and kept showing her annoying face to us during the whole check in process.
We are so disappointed with the arrangements and most of the signage are in Vietnamese.
It is quite unacceptable for a five star resort to serve tourist like this, we even spent an hour to travel from Hanoi to the hotel to relax. Turnout it is a real unforgettable experience.
We will never coming back again and not recommend non Vietnam speaking people to go.
Chung Yan
1 晚浪漫旅行
10/10
YongWook
1 晚行程
2/10
호텔에서 새벽에 전화해서 놀람. 매니저가 추가 비용 요구함. 매니저가 하노이에 있어서 관리가 안됨
SUNGHYUN
1 晚行程
8/10
SEJIN
2 晚行程
10/10
많은 나무들로 인한 상쾌한 공기
Minyoung
1 晚家庭旅行
4/10
Mình đặt phòng loại combo kèm dịch vụ jacuzi kiểu Hàn Quốc. Tiền thì thanh toán loại có dịch vụ này nhưng đến nơi khách sạn nói không có. Chả biết lỗi tại khách sạn hay tại expedia nữa.
Tran
1 晚家庭旅行
6/10
Googleマップに表示されているホテルの位置は間違っています。
真实旅客
1 晚家庭旅行
6/10
JIN AH
2 晚家庭旅行
10/10
Beautiful Property great breakfast ideal for family