This is a very nice onsen hotel and staff is friendly and very helpful, but if it wants to be listed on Hotels.com, it should improve the English level of its staff.
Yat Cho Joe
1 晚家庭旅行
8/10
Eric
1 晚家庭旅行
10/10
Very good service, breakfast and dinner were great
This place is a hidden gem. Hot springs are clean and beautiful. The rooms are renovated and extremely comfortable.
Yohana
1 晚行程
8/10
御在所岳のすぐそば
MEGUMI
1 晚行程
8/10
MATSUZAKI
1 晚行程
10/10
There was a great arrival welcome feature of free wine and beverages. My room had plenty of local welcome snacks plus beer, whiskey complimentary. Onsen was beautiful indoors and out. Keiko dinner had plenty of options and was both traditional and dynamic. Service was extremely gracious and after dinner dessert buffet in the lounge was really impressive.
Brenda
1 晚行程
4/10
Stayed from 10-13 Jan. It was a good place initially, with good service and food. However the biggest disappointment was the room. Stayed in room 516, It was infested with bedbugs. Hope they will clean up the room better. It is not stink bugs as mentioned in their memo
We had the halfboard option which means dinner and bfast the next day included. We sure glad we did, dinner n bfast was awesome service and we enjoyed the traditional japanese food a lot. Staff were 5star service. The place is very conducive to rest and relaxation. Onsen was 2thumbs up. We didnt know until after that hotel actually has shuttle service to and from train station. So be sure to call them to pick u up from the station if youre not driving.
Lobby not very impressive but you’d be surpised with how clean the room is and very modern yet still traditional with the tatami set up. Would recommend to family n friends.