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Tru By Hilton Albany Crossgates Mall

2.5 star property
Adventure hotel with indoor pool, connected to a shopping center, near Crossgates Mall

Choose dates to view prices

Tru By Hilton Albany Crossgates Mall offers a vibrant atmosphere with a fireplace in the lobby, free breakfast, and an indoor pool. Connect to WiFi while you enjoy the gym or challenge friends at billiards/pool table. Helpful staff have left lasting impressions on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Housekeeping (on request)
  • Indoor pool
  • Fitness center
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Lobby fireplace
  • Snack bar/deli
  • Vending machine

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Blackout drapes/curtains
The current price is CNY718
CNY822 total
includes taxes & fees
May 25 - May 26

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

King Studio Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4
  • Free WiFi

Studio with 2 Queen Beds-Non-Smoking

  • Sleeps 6
  • Free WiFi

One Bedroom Suite with 2 Queen Beds-Non-Smoking

  • Sleeps 6
  • Free WiFi

View all photos for King Suite-Hearing Accessible-Non-Smoking

Premium bedding, blackout drapes, iron/ironing board

King Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4
  • Free WiFi

Suite With 2 Queen Beds-Hearing Accessible-Non Smoking

  • Sleeps 6
  • Free WiFi

Suite With 2 Queen Beds And Bathtub-Mobility Accessible Non-Smoking

  • Sleeps 6
  • Free WiFi

View all photos for 1 King Mobilty/Hearing Access Tub Suite Nosmk

Bathroom | Eco-friendly toiletries, hair dryer, towels

1 King Mobilty/Hearing Access Tub Suite Nosmk

  • Sleeps 5
  • Free WiFi

One-Bedroom King Suite-Non-Smoking

  • Sleeps 4
  • Free WiFi

1 King Accessible Bathtub Studio Suite Nosmok

  • Sleeps 4
  • Free WiFi

One-Bedroom King Suite with Roll-in Shower

  • Sleeps 4
  • Free WiFi

King Studio Suite-Non-Smoking

  • Sleeps 4
  • Free WiFi

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The price is CNY802
CNY918 total
includes taxes & fees
May 17 - May 18
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About the neighborhood

Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • Crossgates Mall - 3 min walk - 0.3 km
  • Regal Crossgates - 10 min walk - 0.9 km
  • University at Albany - 5 min drive - 2.9 km
  • Colonie Center Mall - 8 min drive - 6.1 km
  • MVP Arena - 14 min drive - 16.0 km

Getting around

  • Albany Intl. Airport (ALB) - 9 min drive
  • Schenectady, NY (SCH-Schenectady County) - 22 min drive
  • Hudson, NY (HCC-Columbia County) - 41 min drive
  • Albany International Airport Station - 9 min drive
  • Albany-Rensselaer Station - 14 min drive
  • Schenectady Station - 17 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Dave & Buster's - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Cinnabon - ‬6 min walk
  • ‪Maggie McFly’s - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

  • Tru By Hilton Albany Crossgates Mall puts you just a 5-minute drive from Crossgates Mall and University at Albany. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. Also, this hotel is within a short drive of Colonie Center Mall. Fellow travelers say good things about the helpful staff and breakfast.

At a glance

DONE

Hotel size

    • 96 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception (select days)
  • Shared microwave
  • Snack bar/deli
  • Water dispenser

What to do

  • Pool table
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2018
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Microwave

More

  • Housekeeping on request
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Fees & policies

Refundable deposits

  • Breakage deposit: USD 150 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club

Cashless transactions are available.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Tru Hilton Albany Crossgates Mall Hotel

Tru Hilton Crossgates Mall Hotel

Tru Hilton Albany Crossgates Mall

Tru Hilton Crossgates Mall

Tru By Hilton Albany Crossgates Mall Hotel

Tru By Hilton Albany Crossgates Mall Albany

Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall offer free cancellation for a full refund?

Yes, Tru By Hilton Albany Crossgates Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tru By Hilton Albany Crossgates Mall?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Tru By Hilton Albany Crossgates Mall?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Tru By Hilton Albany Crossgates Mall?

Yes, there's free self parking.

What are the check-in and check-out times at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Tru By Hilton Albany Crossgates Mall?

No, this hotel doesn't have a casino, but Rivers Casino & Resort (18-min drive) is nearby.

What is there to do at Tru By Hilton Albany Crossgates Mall and nearby?

During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.

What's the area around Tru By Hilton Albany Crossgates Mall like?

Tru By Hilton Albany Crossgates Mall is a short 9-minute drive from Albany Intl. Airport (ALB) and 5 minutes' walk from Crossgates Mall.

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Reviews

Tru By Hilton Albany Crossgates Mall Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Location

9.0

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast options were great with a variety of hot and cold choices. (38 reviews)
  • Dogs are allowed and the property is welcoming for pets. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Bed
Location
Shopping malls
Amenities
Lobby
Bathroom
Food

Reviews

Verified

10/10 Exceptional

Great property with comfortable beds and breakfast included.
ian, 1-night trip
Verified

10/10 Exceptional

Great facilities, helpful staff.
Mike, 2-night trip
Verified

10/10 Exceptional

Clean room. Spacious. Courteous front staff
Giuseppina, 1-night trip
Verified

10/10 Exceptional

Clean room, very friendly staff
Polina, 1-night trip
Verified

10/10 Exceptional

Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
candis, 1-night trip
Verified

10/10 Exceptional

Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here.
Angela, 2-night trip
Verified

6/10 Good

I had to clean the bathroom of hairs when I first arrived, and there was zero housekeeping in four days. This was not ok. Breakfast and the staff were fab, and the room otherwise clean…
Charlotte, 4-night trip
Verified

10/10 Exceptional

Clean, quiet, prompt.
Fred, 3-night trip
Verified

10/10 Exceptional

Unfortunately due to an ice storm I was not able to make the hour long drive home I booked the Tru Hotel here on Expedia and it was clean, quiet, the staff was super helpful and compassionate.
Misty M, 1-night trip
Verified

10/10 Exceptional

Clean room and they accommodated for my special request
Mohamed, 1-night trip
Verified

10/10 Exceptional

Clean quiet place… staff is excellent!
Nancy, 1-night trip
Verified

8/10 Very good

Nice and clean hotel. Lots of variety for breakfast
Janet, 1-night trip
Verified

10/10 Exceptional

I think this is a new hotel… So clean… No rugs in the rooms which I so appreciate… Dog friendly! Even more important that there’s no rugs in the rooms… Everything clean and streamlined! Free breakfast lots of great choices delicious coffee
Donna, 1-night trip
Verified

10/10 Exceptional

Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.
Carmine, 1-night trip
Verified

10/10 Exceptional

Always a cordial staff and great facilities.
Mike, 2-night trip
Verified

10/10 Exceptional

Beautiful and staff was very friendly
Donna, 1-night trip
Verified

10/10 Exceptional

Loved the area, close to everything. Excellent staff.
Jamie, 1-night trip
Verified

10/10 Exceptional

Restaurants in area were really good
Beth, 1-night trip
Verified

10/10 Exceptional

Great place to stay. Being so close to Crossgates Mall is nice and the kids really enjoyed swimming in the pool.
Katherine, 2-night trip
Verified

10/10 Exceptional

Good location, great price, and friendly staff
Shayne, 1-night trip
Verified

10/10 Exceptional

Breakfast was amazing
Naketa, 1-night trip
Verified

8/10 Very good

It was a nice stay . The staff is very friendly , mall is a 5’min walk away
stephanie, 3-night trip
Verified

8/10 Very good

Good location for the mall and a stop overnight when you are traveling, located close to the highway
Roland, 1-night trip
Verified

10/10 Exceptional

Clean, convenient, freindly service, exceptional breakfast area, resonably priced.
Melissa, 1-night trip
Verified

10/10 Exceptional

Great location, great hotel, comfy beds, clean and new Kids loved basketball court, good breakfast options
Giuseppe, 1-night trip