This hotel says it has a 24hr desk in the info. We arrived at 10pm and there was nobody there. Nobody answered the buzzer or the phone. When we contacted hotels.com they said they could not reach the hotel and could not confirm that we didn't stay there, so they refused to give us a refund... even though we booked another hotel the same night from hotels.com. I was expecting a sincere apology but instead have to go through the trouble of disputing this with my credit card. Crazy.
Jason
Jason,1 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2018 年 8 月 15 日
Salento cortesia e disponibilità
Personale giovane e disponibile. Struttura nuovissima e tenuta in modo fantastico.
Struttura che in questa zona ha pochi uguali nel rapporto qualità prezzo.