We arrived to discover the pool was closed which was dissapointing to our kids. Our room was fine but little things like the soap and shampoo dispenser was empty, so i used conditioner only. When i enquired the staff was very slow. I went down stairs to ask about getting soap and it seemed like i was the problem. The same scenario happened the next morning at the coffee station. Both coffees were empty, and when i asked if this was an all day thing or just a morning thing, they looked very irritated to have to stoontheir conversation at the front desk, and then repeatedly asked if both were empty. I never got coffee. Other than that the hotel was fine, great location for Cal Poly, but there are others to choose from.