La ubicación es perfecta y tiene la playa más bonita de Cancún. La infraestructura no está al 100, prqueñas albercas , pero todo decente . Varias opciones de restaurantes y buena comida .
YOLANDA
YOLANDA,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 13 日
It has the best beach in Cancun. The rooms and furniture are very old but go with price.
xavier
xavier,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 1 日
Great wonderfull we Will be back thanks
Agustin
Agustin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Gran hotel
En lugar está muy agradable buenas instalaciones y diferentes restaurantes para comer.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 16 日
Gerardo Alberto
Gerardo Alberto,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 15 日
Martin
Martin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 6 日
Excelente Hotel en Cancun
Es un excelente Hotel, muy bien ubicado , todo su personal , los trabajadores por parte del Hotel todo excelente , lo recomiendo ampliamente
Pablo Ivan
Pablo Ivan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Amazing staff and great food!
Fikret
Fikret,9 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 30 日
Ami acotación no le funcionaba el A/C bien lo reporte pero no lo revisaron
Y en los restaurantes de desayuno no está bueno 5 días desayunando lo mismo
Ernesto
Ernesto,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 7 月 30 日
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink.
Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
Carlos
Carlos,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 28 日
Food more variety.
Juan Carlos
Juan Carlos,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Nereyda
Nereyda,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 27 日
They need more personal
Hector Raul
Hector Raul,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 26 日
Alfredo
Alfredo,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Great vibe and atmosphere
harold
harold,3 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 25 日
our third time staying here, but the hotel keeps getting worse. We booked luxury room…. But nothing luxury about the room we got. Everything needs major updates, our bathroom ceiling was leaking, cracks on the wall, sink wasn’t working properly. BUT our waiter Karla (by the pool) was amazing, great attitude, they need more people like her. We are not coming back
Norma
Norma,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 25 日
Excellent service, friendly people.
Jorge Luis
Jorge Luis,5 晚结伴旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 25 日
gonzalo
gonzalo,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 23 日
Near the sea
Filipina de Villa
Filipina de Villa,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 23 日
Fernando Alexandre
Fernando Alexandre,5 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 23 日
When we arrived we were not greeted like most hotels do when you are staying at there establishment. The staff were rude they just wanted to receive money. Also every food location was either close or you had to a make reservation. They hotel room was definitely not up to standards everything look like it was falling apart. The hotel itself needs to be remodeled and show what people are getting online is a reality the setup was factual but the condition was terrible. My suggestion would be to make your guest that's not Hispanic descendants feel welcome. It was uncomfortable knowing that you were not truly welcomed.
Octavia
Octavia,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 23 日
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath)
The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm.
The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day.
Needless to say I will NEVER stay here again.
Maria De Jesus
Maria De Jesus,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Liked everything-hotel, beach, location, convenience,