Our recent stay was extremely disappointing and honestly shocking given the positive reviews we had read beforehand. We arrived with high hopes, but the experience quickly turned into a nightmare. Upon entering our room, it was immediately clear that it had not been properly cleaned. There were hairballs in the shower, ripped and stained sheets, and towels that were stained and barely folded. We found a dirty towel balled up on the floor behind the closet door. Several areas of the room had what appeared to be months’ worth of compacted dust, as if they had not been wiped down in a very long time. There were brown stains on the outside of the toilet and red stains on the lampshade. To make matters worse, there was lotion mounted inside the shower instead of body wash. There was also no hair dryer in the room, which required me to call down and request one — something I have never had to do at a hotel before. The bed was, without exaggeration, the hardest bed I have ever laid on in my life. It felt more like a box spring than a mattress and made it nearly impossible to get a decent night’s sleep. When the air conditioner turned on, it produced a strong, unpleasant odor that resembled gas fumes, which was concerning.
Unfortunately, the issues were not isolated to our room. The floors in the elevator and throughout the hotel were visibly dirty. The breakfast area was poorly maintained and offered very limited options. Would not recommend at all.