This is the worst hotel experiences I’ve ever had. We booked well in advance for a special occasion, but the air conditioning in our room failed during extreme heat, and the room filled with an unpleasant odor!
Late at night and tired, with no manager available and no resolution, we had no choice but to leave and find another hotel. The receptionist assured us a refund would be given, yet the hotel later refused to honor this!
The lack of accountability, absence of management when urgently needed, and dismissive handling afterward left us extremely disappointed. I cannot recommend this hotel and strongly advise others to reconsider before booking!