Stayed for 2 nights, reception was on 7th floor, our room was on floor 1 so we did not see reception after check in. The hotel is right across from the train station (Waverly) which is so nice when you are pulling several bags! The room was nice, had a sink separate from the shower/ toilet which I like. Our shower drain was poor and you had to keep turning the water off to let it drain, but using the handheld sprayer worked fine. It is so close to the Royal Mile, shops, restaurants and attractions. Would stay there again, but hopefully with better drainage!