It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug.
The hotel addressed this very well, upgrading our room and putting us on half board.
Will stay again.
Foo
Foo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Superb hotel
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
K
K,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
K
K,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Taekwan
Taekwan,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 6 日
merajdin
merajdin,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
David
David,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Great
mary
mary,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
John
John,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 19 日
Water was too hot for shower. Could not adjust temperature.
Salima
Salima,5 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back!
Earl
Earl,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
Renato
Renato,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 9 日
Hotel General
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
Michael
Michael,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 25 日
alli
alli,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Fantastic service, very reasonable price.
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Scott
Scott,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 12 日
Great place to sray in Mombasa. All of the staff were wonderful and very helpful.
Heather
Heather,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Anne
Anne,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
더운 날씨라 체크인시 물수건과 웰컴주스를 제공받았고 전반적으로 깨끗하게 관리되는 느낌입니다
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 24 日
great hotel
Outstanding value with top-notch service. Food was good and the rooms were very clean
Javeed
Javeed,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Superbra service. Återkommer alltid hit
alli
alli,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 22 日
Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Frazier
Frazier,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 5 日
Good service
YVONNE
YVONNE,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 23 日
I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.