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Hotel Sapphire

3.5 star property
Mombasa hotel with outdoor pool and restaurant

Choose dates to view prices

Located at Hotel Sapphire, you can look forward to unwinding on the sun-kissed terrace or taking a refreshing dip in the outdoor pool. Connect to WiFi and enjoy luggage storage, while appreciating an overall well-maintained property.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Separate sitting area
  • Terrace
  • Daily housekeeping
  • Flat-panel TV
The current price is CNY471
CNY555 total
includes taxes & fees
May 12 - May 13

Room options

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, free cribs/infant beds, rollaway beds

Superior Double Room

9.0 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | In-room safe, desk, free cribs/infant beds, rollaway beds

Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

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8.0 out of 10, Very Good, 193 reviews
The price is CNY369
CNY435 total
includes taxes & fees
May 12 - May 13
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About the neighborhood

Map
Mwembe Tayari Road, Mombasa

What's nearby

  • Mombasa Island - 2 min walk - 0.2 km
  • Sikh Temple - 2 min walk - 0.2 km
  • Shree Cutch Satsang Swaminarayan Temple - 3 min walk - 0.3 km
  • Two Tusks - 7 min walk - 0.6 km
  • Fort Jesus - 3 min drive - 2.3 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 21 min drive
  • Ukunda (UKA) - 69 min drive
  • Vipingo (VPG) - 71 min drive
  • Free airport shuttle

Restaurants

  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬12 min walk
  • ‪Pizza Inn-Haile Selassie - ‬9 min walk
  • ‪Perfect Pizza, Digo Rd Mombasa - ‬11 min walk
  • ‪Valencia Inn - ‬7 min walk
  • ‪Lamyaz Caffe - ‬5 min walk

About this property

Hotel Sapphire

When visiting Mombasa, Hotel Sapphire is a great choice to consider. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other features include a free airport shuttle and a terrace. Fellow travelers say good things about the overall property condition.

At a glance

DONE

Hotel size

    • 56 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Free airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 for adults and USD 10 for children

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Sapphire Mombasa
Sapphire Mombasa
Hotel Sapphire Hotel
Hotel Sapphire Mombasa
Hotel Sapphire Hotel Mombasa

Frequently asked questions

Does Hotel Sapphire offer free cancellation for a full refund?

Yes, Hotel Sapphire does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Sapphire?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Sapphire?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Sapphire?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel Sapphire?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Hotel Sapphire?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Check-out time is 10 AM.

What is there to do at Hotel Sapphire and nearby?

Hotel Sapphire has an outdoor pool.

Are there restaurants at or near Hotel Sapphire?

Yes, there's an onsite restaurant.

Does Hotel Sapphire have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Sapphire like?

Hotel Sapphire is a short 2-minute walk from Mombasa Island and 6 minutes' walk from Sikh Temple.

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Reviews

Hotel Sapphire Reviews

8.8

Excellent

8.8

Cleanliness

8.0

Amenities

9.0

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was very good, offering a lot of options including traditional Kenyan and Swahili food. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Food
Room service

Reviews

Verified

10/10 Exceptional

Everything was perfect, the bed was super comfortable, big shower with hot water, every day different activity at the bar and the most important -all the staff is super nice, attentive and friendly, especially Emily from the customer care. Will be glad to come back again in the future.
leonid, 4-night trip
Verified

10/10 Exceptional

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
Vivian, 2-night trip
Verified

10/10 Exceptional

Cooperative staff, comfortable room. A good bar and restaurant.
Getinet Abay, 1-night trip
Verified

10/10 Exceptional

Wonderful service and staff
Margaret, 1-night trip
Verified

10/10 Exceptional

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Miriam, 1-night trip
Verified

10/10 Exceptional

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Domenyk, 1-night trip
Verified

8/10 Very good

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Pilar, 1-night trip
Verified

10/10 Exceptional

great hotel

Outstanding value with top-notch service. Food was good and the rooms were very clean
Javeed, 1-night trip
Verified

10/10 Exceptional

Superb hotel

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
K, 1-night trip
Verified

10/10 Exceptional

Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Frazier, 4-night trip
Verified

10/10 Exceptional

Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
John, 7-night trip
Verified

8/10 Very good

Great place to sray in Mombasa. All of the staff were wonderful and very helpful.
Heather, 2-night trip
Verified

10/10 Exceptional

Fantastic service, very reasonable price.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Scott, 1-night trip
Verified

10/10 Exceptional

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Hans Evan Paul, 2-night trip
Verified

10/10 Exceptional

Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back!
Earl, 2-night trip
Verified

10/10 Exceptional

We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.
Laura-, 2-night trip
Verified

6/10 Good

The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
DARRAN, 2-night trip
Verified

8/10 Very good

Not bad but nothing to write home about

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
Ricky, 1-night trip
Verified

8/10 Very good

Hotel General

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
Michael, 4-night trip
Verified

6/10 Good

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Elizabeth, 1-night trip
Verified

8/10 Very good

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
Danielle, 1-night trip
Verified

6/10 Good

Disappointed. This hotel could be so good.

After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
Colin, 1-night trip
Verified

8/10 Very good

Good hotel location to get to airport
Danielle, 1-night trip
Verified

8/10 Very good

Staff and clean rooms andfriendly atmosfriendly
kassim, 13-night trip
Verified

8/10 Very good

Very good 3* hotel which could pass as a 4*
Anders, 2-night trip