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Bürgenstock Hotels & Resort – Palace Hotel

5.0 star property
Ski-in/ski-out hotel with spa, near Burgenstock

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Bürgenstock Hotels & Resort – Palace Hotel allows you more time for skiing with ski-in/ski-out access. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and RitzCoffier serves dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a golf course, and an indoor pool. Ski passes are also available.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Pet friendly
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Ski-in/ski-out access
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Free children's club
  • Ski passes
  • 1 outdoor and 2 indoor tennis courts
  • 24-hour health club
  • Sauna
  • Steam room

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
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About the neighborhood

Map
Bürgenstock 19, Obbürgen, Ennetbuergen, NW, 6363

What's nearby

  • Hammetschwand Lift - 17 min walk - 1.5 km
  • Burgenstock - 10 min drive - 1.4 km
  • Chapel Bridge - 25 min drive - 18.9 km
  • Lucerne Town Hall - 26 min drive - 20.2 km
  • Swiss Transportation Museum - 28 min drive - 21.3 km

Getting around

  • Zurich Airport (ZRH) - 87 min drive
  • Stansstad Station - 9 min drive
  • Hergiswil Station - 12 min drive
  • Alpnachstad PB Station - 15 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • ‪Nidair Restaurant Flugfeld - ‬15 min drive
  • ‪Seerestaurant Schlüssel - ‬17 min drive
  • ‪Lakeview Bar & Lounge - ‬2 min walk
  • ‪Hirschen Buochs - ‬16 min drive
  • ‪Swiss Tasty - ‬11 min drive

About this property

Bürgenstock Hotels & Resort – Palace Hotel

Bürgenstock Hotels & Resort – Palace Hotel allows you more time for skiing with ski-in/ski-out access. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and RitzCoffier serves dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a golf course, and an indoor pool. Ski passes are also available.

At a glance

DONE

Hotel size

    • 109 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (CHF 40 per night)
    • Onsite valet parking (CHF 40 per night)
    • Onsite extended parking (CHF 40 per night)
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle*
DONE

Offsite

    • Shopping center shuttle*
    • Casino shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Golf lessons
  • Hiking/biking trails
  • Rope course
  • Horse riding/rentals
  • Helicopter/airplane tours
  • Scooter/moped rentals
  • Segway rentals/tours
  • Skydiving
  • Ziplining
  • Ice skating
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 24-hour business center
  • 12 meeting rooms
  • Conference center (23680 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • 24-hour health club
  • Golf course on site
  • Golf driving range on site
  • 2 outdoor pools
  • An indoor pool
  • Full-service spa
  • 2 indoor tennis courts
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Belle Époque architecture

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops

Room amenities

Be entertained

  • LED television
  • Premium digital channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory foam mattress
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

RitzCoffier - This fine-dining restaurant serves dinner only.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of CHF 450 per person (one-way)
  • Train station pick-up and train station drop-off service is offered for an extra charge
  • Casino shuttle and shopping center shuttle service is offered for an extra charge
  • Late check-in between midnight and midnight can be arranged for an extra charge of 100-percent of room rate
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for CHF 50.0 per night
  • Rollaway beds are available for CHF 225.0 per night
  • Airport shuttle service for children up to age 17 costs CHF 450
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 60 per pet, per night

Parking

  • Self parking costs CHF 40 per night
  • Valet parking costs CHF 40 per night
  • Extended parking costs CHF 40 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Facility access costs CHF 100 per person, per day. Facilities include a sauna, a spa, and a swimming pool.
  • The seasonal pool is open from May to September
  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests have access to the spa facilities (pool, sauna, etc.) at Buergenstock Hotel & Alpine Spa, located approximately 0.25 miles (402 meters) away; an entrance fee of CHF 100 per person, per day applies.
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.

Also known as

Bürgenstock Hotels Resort Palace Hotel Ennetbuergen
Bürgenstock Hotels Palace Ennetbuergen
Hotel Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Ennetbuergen Bürgenstock Hotels & Resort – Palace Hotel Hotel
Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Bürgenstock Hotels Resort Palace Hotel
Bürgenstock Hotels Palace
Hotel Bürgenstock Hotels & Resort – Palace Hotel
Bürgenstock Hotels Resort – Palace Hotel
Bürgenstock Palace Hotel
Burgenstock Hotels Palace
Burgenstock Hotels & – Palace
Bürgenstock Hotel Palace hotel
Bürgenstock Hotels Resort – Palace Hotel
Bürgenstock Hotels & Resort – Palace Hotel Hotel
Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen

Frequently asked questions

Does Bürgenstock Hotels & Resort – Palace Hotel offer free cancellation for a full refund?

Yes, Bürgenstock Hotels & Resort – Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Bürgenstock Hotels & Resort – Palace Hotel?

Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.

Are pets allowed at Bürgenstock Hotels & Resort – Palace Hotel?

Yes, pets are welcome. There's a charge of CHF 60 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Bürgenstock Hotels & Resort – Palace Hotel?

Yes. Self parking costs CHF 40 per night. Valet parking costs CHF 40 per night. Extended parking costs CHF 40 per night. Electric vehicle charging is available.

Is airport shuttle service offered by Bürgenstock Hotels & Resort – Palace Hotel?

Yes, an airport shuttle is available. The charge is CHF 450 per person one-way.

What are the check-in and check-out times at Bürgenstock Hotels & Resort – Palace Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Bürgenstock Hotels & Resort – Palace Hotel?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (20-min drive) is nearby.

What is there to do at Bürgenstock Hotels & Resort – Palace Hotel and nearby?

Have fun with onsite activities like horseback riding, skydiving, and ziplining, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, helicopter/airplane tours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Bürgenstock Hotels & Resort – Palace Hotel also has an indoor pool, a 24-hour health club, and a sauna, as well as a picnic area and a garden.

Are there restaurants at or near Bürgenstock Hotels & Resort – Palace Hotel?

Yes, there's an onsite restaurant, RitzCoffier.

What's the area around Bürgenstock Hotels & Resort – Palace Hotel like?

Bürgenstock Hotels & Resort – Palace Hotel is located a short 19-minute walk from Hammetschwand Lift.

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Reviews

Bürgenstock Hotels & Resort – Palace Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.8

Location

9.4

Staff & service

9.8

Property conditions & facilities

Popular mentions

View
Service staff
Spa
Breakfast
Room

Reviews

Verified

10/10 Exceptional

Excellent hotel
yahya, 1-night trip
Verified

8/10 Very good

first night we didn’t sleep there was storm and the shelter of the window moving and make loud voice we can’t sleeping THE MANGMANT MUST GIVE US NIGHT FREE
RASHED, 2-night trip
Verified

8/10 Very good

Wir hatten uns mehr erhofft

Es war schon ein besonderes Haus und der Ausblick war berauschend sowohl im Zimmer als auch auch im ganzen Hotel. Die Freundlichkeit der Mitarbeiter war war sehr gut. Allerdings waren die deutschen Sprachkenntnisse unterrichtsbedürftig. Einige persönliche Wünsche bliebenoffen. Lange Wege wie vom Zimmer zum Pool sind unserer Ansicht nach zum Preis nicht gerechtfertigt. Das Kulturprogramm im Hotel wäre ausbaufähig. Lange Wartezeiten vor dem Frühstück und nicht angemessene Kleidung der Gäste waren auffallend.
3-night trip
Verified

10/10 Exceptional

Le personnel et le service sont excellents. La chambre dans le palace n’est pas aussi luxueuse pour le prix.
ghassan, 1-night trip
Verified

10/10 Exceptional

Sehr schönes Resort inmitten einer malerischen Kulisse. Der beheizte infinity Pool ist einzigartig und das Personal ist durchweg sehr freundlich und zuvorkommend. Das Hotel ist Hunde-freundlich. Die Preise sind teilweise astronomisch hoch (43 CHF für einen Caesar Salad im Restaurant der Lobby), das muss einem bewusst sein. Das Buffet Frühstück im Palace Hotel ist relativ klein und nichts besonderes im Vergleich zu anderen Hotels dieser Klasse. Man kann jedoch auch eine kleine, klassische Auswahl à la Carte bestellen, das Personal ist stets bemüht jeden Wunsch zu ermöglichen. Die Gäste sind sehr international und teilweise leider auch sehr rücksichtslos. Wir hatten insgesamt eine sehr schöne Zeit über Silvester/ Neujahr. Unser einziges wirkliches Manko war unser Silvester Dinner für 600 CHF pro Person, exklusive Getränke. Verglichen mit anderen internationalen Restaurants und Hotels hat das Essen nicht auf einem Niveau mitgespielt was den Preis hätte rechtfertigen können. Für mich hätte ein eigenes Menü kreiert werden sollen, aufgrund von Allergie/ Intoleranz. Dies wurde bei der Buchung besprochen. Leider hat dies überhaupt nicht geklappt. Mir wurden über 3 von 6 Gängen trockenes Sashimi, Rindfleisch ohne Beilage und HÄHNCHEN MIT NATURJOGHURT serviert, bis ich mich nochmals beschwert habe. Das geht absolut gar nicht!! Insbesondere nicht an einem Feiertag, für ein Menü was 600 CHF kostet. Hier muss die interne Kommunikation unbedingt verbessert werden.
Verified

10/10 Exceptional

HOTEL UNICO !

CERTAMENTE UM DOS HOTEIS MAIS INCRIVEIS DA EUROPA, PRINCIPALMENTE PELO SPA LOCALIZADO NO HOTEL BURGENSTOCK . FICANDO NO PALACE VOCE PODE FRENQUENTA-LO DE ACORDO COM CERTAS CATEGORIAS DE QUARTOS
Walter, 3-night trip
Verified

10/10 Exceptional

Alles ok
Kaspar, 1-night trip
Verified

10/10 Exceptional

Vista incrível, spa maravilhoso, quarto muito confortável com vista inesquecível para o lago. Única falha foi o número reduzido de restaurantes abertos (2) o que impossibilitou uma experiência mais completa !
Felipe, 1-night trip
Verified

10/10 Exceptional

발코니 호수뷰 였는데 너무 좋았다 알파인과 고민하다 팔리스로 정했는데 알파인은 유리창문이고 발코니의 탁트임과는 비교할수 없을거 같았다 눈앞에 펼쳐진 루체른 호수는 장관이었다
YongDug, 2-night trip
Verified

8/10 Very good

Lage und Unterkunft ausgezeichnet
Peter, 1-night trip
Verified

4/10 Fair

The staff were very discourteous and difficult to deal with
Omar Nabil, 2-night trip
Verified

8/10 Very good

Great resort, some space for improvement

Positive points: - check-in and reception have been a pleasure, top-notch! - ladies at the SPA were really over the top and went the extra mile to help my wife who forgot to bring her swimming suit. All with honest smiles and a positive mood - the lady who did the special treatment in the 100 degrees sauna has been simply great - service at the lounge bar was spot-on: professional, elegant, precise, kind, simply perfect - great to see that in the Oak Grill restaurant they really know how to make vegans/vegetarians feel welcome with some delicious cuisine. Negative points - breakfast with no cakes! There was nothing like that and when I asked if there was any chocolate-like cake or similar, I have been offered a pancake with Nutella on the side. Really minimum effort from a resort like this. I got better treatment in some 3-star hotels in the past. Also, the person assigned to our table was really rushing making my morning start stressful - personnel at the boutique is very unfriendly. Small suggestion to the management: send them for a "How to smile and make your clients comfortable" training, they really need it!
Roberto, 1-night trip
Verified

10/10 Exceptional

Insgesamt fantastisches Hotel
Alexander, 1-night trip
Verified

8/10 Very good

sehr gut

alles super und tiptop sauber.
2-night trip
Verified

6/10 Good

Disappointed with Staff attitude

Hotel view is amazing, and great facilities, a bit pricy , rooms are small , long waiting on breakfast to be seated - employees at the lobby bar and front desk are really rude. Good to experience it but never going back
Mohammed, 3-night trip
Verified

10/10 Exceptional

Fantastic views and service
3-night trip
Verified

10/10 Exceptional

Amazing experience with amazing view.

One of the most beautiful hotels in the world, everything was great, the spa is spectacular with amazing view, to room was nice and the breakfast was delicious. The staff was really helpful and nice. We will come back for sure.
eyall, 1-night trip
Verified

10/10 Exceptional

Perfect!!!
Or, 1-night trip
Verified

8/10 Very good

Perfeito amo este lugar 4 faz por ano estou sempre la
2-night trip
Verified

10/10 Exceptional

Sehr freundliches Personal. Sehr gute Ausstattung. Eingang war leider nicht sofort zu erkennen.
Sandra, 1-night trip
Verified

10/10 Exceptional

Nice place but a bit overpriced. Many restaurants closed this time of the year though (February).
George, 1-night trip
Verified

10/10 Exceptional

le restaurant était vraiment splendide . En revanche j'aurais bien aimé un surclassement en ce qui concerne la chambre. car l'hotel n'était pas complet et je suis membre du LHW
1-night trip
Verified

10/10 Exceptional

Maravilhoso

Maravilhoso. Atendimento cordial. Instalações maravilhosas, restaurantes bons. O hotel tem paisagens lindas e um spa maravilhoso
Livia, 1-night trip
Verified

10/10 Exceptional

Nicht zu toppen!

Dieses Hotel ist in Bezug auf Lage, Ambiente und Service nicht zu toppen!!!
Sonja, 1-night trip
Verified

10/10 Exceptional

40. Hochzeitstag

Wir hatten zu dem tollen Hotel auch noch super Wetter, war alles perfekt. Wir werden es gerne weiter sagen.
Stutz, 1-night trip