I reserved a room with two queen beds on 4/16 for a stay on 4/27. Upon my arrival I was informed that the hotel had an overbooking issue and that I would be getting a king bed and not the two queen beds I had requested. If I had wanted a king bed I would have requested a king bed. I asked why I hadn’t been informed of this issue prior to check in and was told “I don’t know”. In addition to not getting what I reserved I also paid more for the two queen beds and was not offered a refund for the difference. In addition to my frustration about the bed situation the toilet was also only working every three or four flushes. There are several other hotels within walking distance of this property. When visiting the area next time I will make sure to stay elsewhere.
真实旅客
1 晚行程
8/10
Stephanie
1 晚行程
10/10
Enjoyed our stay, plenty of room for everyone. The room was clean. Will definitely be back for another stay!
真实旅客
1 晚结伴旅行
6/10
Service desk staff were very friendly. Issue was while opening the blinds to my room, the metal cover at the top of the shades fell off and hit me in the head cutting me above my eye and causing me to start bleeding and my head is still sore today. I understand things happen and reported the issue to the front desk. I see it as more of an obligation to report since it is a safety issue. I am lucky it didn't cut me right in my eye. They are lucky it hit me and not a child or elderly person whom could have been hurt really bad. I hope the incident report is taken seriously so nobody else is put at risk and hopefully all the other rooms are checked for safety concerns. If it would have hit one of my children or spouse, I wouldn't be as nearly as kind as I am. Overall the staff were pleasant and the room was comfortable except for the incident.
DARRELL
2 晚家庭旅行
8/10
Siriphone Cassy
1 晚家庭旅行
10/10
Heidi
1 晚家庭旅行
6/10
Titus
1 晚行程
6/10
The sofa and the bed were in horrible shape. Something like your would expect to find in a Motel 6. The most uncomfortable stuff ever.
The staff wasn’t very concerned about customer service. No WIFI for the first 8 hours which nobody could tell us why. Just not a noteworthy experience
Laura
2 晚家庭旅行
10/10
Clean and plenty of room
Angela
2 晚家庭旅行
6/10
Myra M.
1 晚家庭旅行
10/10
Shelly
1 晚行程
10/10
Quiet, Clean, Convienent & Overall Good Stay!
Angel
1 晚家庭旅行
8/10
It's an alright place to stay... Sometimes they are on point, sometimes not...
Myra M.
1 晚家庭旅行
8/10
Stephanie
1 晚行程
10/10
Greg
2 晚行程
10/10
It was great. It was nice and clean and I enjoyed the complimentary breakfast. My only issue is I arrived at 2:41 to check in and it took over and hour for the room to be ready.
Rubie
2 晚行程
6/10
I love home 2 suites... This is the first lemon of a room I've had. The bed nearest the heater was horrible and then then heater kept switching to air conditioning the second it hit the temp I wanted the room, which automatically gave us a chill... But that being said I am also going back this week... I know it will be better.