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Casa Balam Cancun

3.0 star property
Adults-only hotel with outdoor pool, near Las Palapas Park

Choose dates to view prices

In the heart of Cancun, Casa Balam Cancun offers a serene retreat with a garden and laundry facilities. Relax on the terrace, take a dip in the outdoor pool, or plan your day with free in-room WiFi and tour/ticket assistance – all just steps from La Isla Shopping Mall.

Reviews

6.6 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • Non-smoking

Main amenities (8)

  • Housekeeping (on request)
  • Outdoor pool
  • Self parking
  • Terrace
  • Air conditioning
  • Front-desk safe
  • Self-serve laundry
  • Tour/ticket assistance

Feel at home (6)

  • Terrace
  • Laundry facilities
  • Coffee/tea maker
  • Digital TV service
  • Premium bedding
  • Self parking (surcharge)
The current price is CNY275
CNY366 total
includes taxes & fees
May 14 - May 15

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Estudio 5

Estudio 5 | Premium bedding, down comforters, individually decorated

Estudio 5

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 7

Estudio 7 | Premium bedding, down comforters, individually decorated

Estudio 7

  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 3

Estudio 3 | Premium bedding, down comforters, individually decorated

Estudio 3

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Estudio 8

Estudio 8 | Premium bedding, down comforters, individually decorated

Estudio 8

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 12

Estudio 12 | Premium bedding, down comforters, individually decorated

Estudio 12

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 13

Estudio 13 | Premium bedding, down comforters, individually decorated

Estudio 13

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 10

Estudio 10 | Premium bedding, down comforters, individually decorated

Estudio 10

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 14

Estudio 14 | Premium bedding, down comforters, individually decorated

Estudio 14

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 15

Estudio 15 | Premium bedding, down comforters, individually decorated

Estudio 15

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 11

Estudio 11 | Premium bedding, down comforters, individually decorated

Estudio 11

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 9

Estudio 9 | Premium bedding, down comforters, individually decorated

Estudio 9

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 6

Estudio 6 | Premium bedding, down comforters, individually decorated

Estudio 6

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 4

Estudio 4 | Premium bedding, down comforters, individually decorated

Estudio 4

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 1

Estudio 1 | Premium bedding, down comforters, individually decorated

Estudio 1

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitacion 16

Habitacion 16 | Premium bedding, down comforters, individually decorated

Habitacion 16

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitacion 19

Habitacion 19 | Premium bedding, down comforters, individually decorated

Habitacion 19

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitacion 17

Premium bedding, down comforters, individually decorated

Habitacion 17

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitacion 18

Premium bedding, down comforters, individually decorated

Habitacion 18

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Estudio 2

Estudio 2 | Premium bedding, down comforters, individually decorated

Estudio 2

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
BOK21
Downtown Cancun
  • Free parking
  • Free WiFi
  • Air conditioning
8.0 out of 10, Very Good, 148 reviews
The price is CNY205
CNY281 total
includes taxes & fees
May 14 - May 15
BOK21
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About the neighborhood

Map
Gladiolas, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 1 min walk - 0.1 km
  • Xbalamqué Theater - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 6 min walk - 0.6 km
  • Plaza 28 - 9 min walk - 0.8 km
  • Plaza Las Americas - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

  • ‪Hunter Bar - ‬3 min walk
  • ‪Cheester - ‬1 min walk
  • ‪Marquesitas Ricky - ‬3 min walk
  • ‪Restaurante los Alcatraces - ‬2 min walk
  • ‪Los Pescaditos - ‬5 min walk

About this property

Casa Balam Cancun

At Casa Balam Cancun, you'll be just a 5-minute drive from Las Palapas Park and Plaza Las Americas. Other highlights include an outdoor pool and a terrace.

At a glance

DONE

Hotel size

    • 19 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
    • A virtual front desk provides assistance to guests
    • Information provided by the property may be translated using automated translation tools
    • Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Uncovered onsite self parking (MXN 150 per day)
    • Onsite carport
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Services

  • Tour/ticket assistance
  • Laundry facilities
  • Virtual front desk

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Well-lit path to entrance
  • Smooth flooring in room
  • Tile flooring in public areas

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Blender

More

  • Housekeeping on request (surcharge)
  • Cleaning supplies

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is offered for an extra charge of MXN 400 per stay

Parking

  • Uncovered self parking costs MXN 150 per day
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9:30 AM to 10:30 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts debit cards and mobile payments. Cash is not accepted.

Mobile payment options include: PayPal.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Palapas Suites Hotel Cancun

Palapas Suites Hotel

Palapas Suites Cancun

Cancun Palapas Suites Hotel

Palapas Suites

Balam

Cancun Palapas Suites

Casa Balam Cancun Hotel

Casa Balam Cancun Cancun

Casa Balam Cancun Hotel Cancun

Frequently asked questions

Is there a pool at Casa Balam Cancun?

Yes, there's an outdoor pool. Guests have pool access from 9:30 AM to 10:30 PM.

Are pets allowed at Casa Balam Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Casa Balam Cancun?

Yes. Self parking costs MXN 150 per day.

What are the check-in and check-out times at Casa Balam Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Casa Balam Cancun?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (5-min drive) are both nearby.

What is there to do at Casa Balam Cancun and nearby?

Casa Balam Cancun has an outdoor pool.

What's the area around Casa Balam Cancun like?

Casa Balam Cancun is in Downtown Cancun, a short 10-minute walk from Plaza 28 and 2 minutes' walk from Xbalamqué Theater.

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Reviews

Casa Balam Cancun Reviews

6.6

Good

7.4

Cleanliness

6.0

Location

5.8

Staff & service

7.0

Property conditions & facilities

Reviews

Verified

8/10 Very good

Pros: Self check in, large rooms, accurate photos, great location downtown near park, restaurants and bus station. Relatively quiet in the evening and morning. Some furniture near pool. Cons: weak WiFi, unheated pool, old uncomfortable pool furniture, no front desk Chatterjee at a low worse exchange rate to pay online via cars
Geoffrey, 2-night trip
Verified

4/10 Fair

I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.
luis, 1-night trip
Verified

2/10 Poor

Nasty vile management, horrid stay

I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.
Danny, 28-night trip
Verified

6/10 Good

La alberca está helada, la manager solo está 1 hora por la mañana y el resto del personal a todo decía q todo lo autorizaba la manager,, y hay q estar al tanto de que den la clave de acceso CORRECTA, pq no responde la manager y yo le mencioné que yo llegaba tarde,, espere más de una hora, solo tocando fuerte un huesped se apiadó de mi, al mostrarle mi reserva, pq solo así pude entrar a mi cuarto reservado, solo atiende en el horario9a5 y aún así en ese horario no responde, solo la tienes q encontrar en la mañana, y solo dijo perdón por el error de la clave y claro no comprnsa su falla,, solo le faltó decir uuppsi y ya
Israel, 5-night trip
Verified

8/10 Very good

Muy bien las instalaciones, el anfitrión tardaba en contestar, como que no le gusta su trabajo...
Misael, 3-night trip
Verified

10/10 Exceptional

La habitación impecable, ubicación estupenda! Seguro y tranquilo, muy amables, lo recomiendo. Gracias
María Teresa, 4-night trip
Verified

10/10 Exceptional

Lugar tranquilo y en buenas condiciones
CLAUDIA SHARENY, 3-night trip
Verified

4/10 Fair

Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa
JOSE, 2-night trip
Verified

2/10 Poor

Mal desde un inicio

Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.
Jorge, 3-night trip
Verified

2/10 Poor

Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
1-night trip
Verified

2/10 Poor

When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.
4-night trip
Verified

10/10 Exceptional

The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
Ty, 5-night trip
Verified

6/10 Good

Quirky hotel downtown

An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
ANDREW, 2-night trip
Verified

10/10 Exceptional

Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...
Jose, 1-night trip
Verified

10/10 Exceptional

Muy cómodo y buena atención lo recomiendo ampliamente
4-night trip
Verified

10/10 Exceptional

agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse
7-night trip
Verified

10/10 Exceptional

exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE
4-night trip
Verified

10/10 Exceptional

Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado
1-night trip
Verified

4/10 Fair

Kameal, 6-night trip
Verified

6/10 Good

Karen, 2-night trip
Verified

6/10 Good

4-night trip
Verified

8/10 Very good

Jannik, 2-night trip
Verified

4/10 Fair

Alan, 2-night trip
Verified

4/10 Fair

2-night trip
Verified

2/10 Poor

Michela, 1-night trip