2/10 Poor
Sep 6, 2025
The hotel gave me a room that did not lock. The door closed but wouldnt lock when I had to leave. Communicating with them was a nightmare as they didnt respond for hours. Eventually they replied "its broken, we dont have time to fix it". Its completely unsafe and unreasonable for a hotel to sell a room that theres no way to lock. And then say they dont have time to fix it then when the issue is brought up. This was a huge safety concern, both physically and for keeping items secure when leaving the room. And they did not seem to care. There were also some stains in the room and it didnt look like it was cleaned well. They made it so it was unable to ve stayed in. Very bad experience.
Fiona
Fiona, 1-night trip