Hotels in Northern Estates

"Service was terrible. Room "

"Breakfast menu was fresh. Staff was pleasantly. "

"The staff there were not friendly especially the gate staff, very unprofessional and and not polite m. The rooms were not the best the door handles came off , roaches so we had to move rooms & were further than we originally were . Wanted to have a good time but it was hard to . "

"The room was clean housekeeping was great. Most of the staff were helpful and friendly. There were a couple of staff members who weren’t so friendly and had an attitude. I can’t say there was a lot of harassment from the staff that were dressed in white and gray. They continuously asked us if we wanted to take a survey or sign up for something. I thought that was annoying when I’m trying to enjoy my vacation."

"We found out that this property was getting ready for a "much needed" renovation beginning in August. The staff were very helpful and friendly. The food is more than plenty with plenty of variety. The weather was great!"

"Wifi was okay but other than that, everything was great!"

"Kids are only allowed in 2 pools so that was a bit disappointing. Making dinner reservations was not very easy and not always possible( and staff was not helpful in this area). Booked an excursion through the hotel and Chukka tours - do not recommend as most of that day was wasted waiting. Housekeeping was great and room was always cleaned up extremely well, kids were excited to see what animal towel creatures we’d have each day! "

"The beach was a disappointment when we arrived because it was covered in seaweed. After several complaints and two days later they completely cleaned it. The water is very calm and pretty shallow. The pool is beautiful and this resort has a great layout. The staff is very attentive and friendly. "

"Tried to cancel the trip after the hurricane and hotel originally said they would and then changed their mind . We came expecting it to be damaged and lower standards and for a $10,000 holiday I wasn’t impressed. Hotel smells horrendously of mold and our rooms were so full of mold we got chest infections. Confirmed by my doctor when I got home. Could see mold in the air con vents (photos taken). Hotel grounds themselves (like garden beds etc, not well kept ) Staff were unfriendly . Asking the bartender at the pool bar for a bob Marley and she rolled her eyes . I asked if there was a drink she would prefer I order instead as the first drink is layered and she told me the name of another drink that was easier to make . And no she wasn’t swamped at the time and yes I tipped well every time. I will never ever visit again. I go to the Joia in Mexico quite often and it’s way nicer, it doesn’t even compare . I couldn’t wait to go home . Food was mediocre . We expected that post hurricane . I really wish we would have been able to cancel considering. And now it’s closing for 6 months … clearly because it needs work . Terrible vacation . What a disapppintment . Save yourself and go to the joia in Mexico , you won’t be disappointed ."