"The electronic checkin can be improved.
Though no one was waiting at the checkin counter, the receptionist insisted using the electronic checkin machine. After using the machine, it indicated us to find a staff for assistance and the staff directed us back to the counter. "
"We enjoyed the excellent service from Keihan Universal Tower. The check-in & check-out procedure is smooth. The room is clean and spacious. The bathroom is perfect for my kids bath together. The location is perfect for Universal Studios and there is a Family Mart just downstairs. We will definitely visit again if we go to Universal Studios Japan next time. "
