Hotels in Midtown

"This is my 5th stay at this location over the last 5 months and I was surprised with the disinterest staff had in my problems and the lack of resolution to any problems I had. I was there for 6 days without having room service stop by to empty trash, refill toilet paper, fresh towels. I was there with my family which includes 2 teenage girls so the trash filled quick and the towels needed a refresh. After the first day of no service, I assumed something happened because it wasn't normal. After the second day I had to get more toilet paper (1 roll) and asked for the room to be cleaned the following day. When that didnt happen I had to ask a second time for toilet paper (because they didnt clean it) and asked again for the room to be cleaned the next day because trash was starting to collect. When it didnt happen the second time, I had to get fresh towels and was assured again that room service would come. On the last night of my stay, after trying 3 times to get the room cleaned, I was told the general manager would be available for me to speak to the following moring. Handed me his business card. So the following morning when I stopped by the front desk, I was told he wasn't in yet. When I stopped by the front desk to check out a few hours later I was told he wouldn't be coming in. The whole experience I was met with a lack of concern from all front desk staff. This experience has me questioning my future stays with DoubleTree."

"The Staff at the front desk was amazing."

"Good place to stay. Lots around hotel. "

"Very clean, comfortable and convenient. The shuttle is quite useful. "

"During our stay, we experienced several inconveniences that I believe should be brought to your attention. We were a family of four, yet the bathroom only had three medium-sized towels available. Additionally, the television remote control either did not have batteries or was not functioning properly. The air conditioning unit had an outdated thermostat with buttons that made it difficult to comfortably adjust the temperature, the coffee maker was dirty. At the time of check-out, I attempted to inform the front desk about these issues. Unfortunately, the staff member showed little interest in addressing the concerns and simply responded, “Sorry, you are all set,” without offering any assistance or further acknowledgment. I hope this feedback can be taken into consideration to improve the experience for future guests. "

"I arrived at 240pm for a reservation with a 3pm check-in. The front desk employee, Carmelita, immediately told me that no rooms would be available until 330 because it had been busy the night before and rooms were still being cleaned. Since I had already paid in full and was traveling with a tired toddler who needed a nap, waiting another 30+ minutes wasn’t ideal. I asked if I could get a refund and go somewhere else, because it’s only fair to pay for a room that is actually ready at the scheduled check-in time. She said that wasn’t possible because the room had already been paid for. When I questioned how that was fair if a room wasn’t available, she became rude and said she could check if something was available. That should have been the first step before telling a guest to come back later. She eventually found a room that would be ready in about 15 mins. During check-in she gave no information about the property. I only learned about parking validation after overhearing her explain it to another guest, and when I asked she was still unpleasant. When we got to the room, it was barely cleaned, the dining table still had food on it. The room was also freezing cold. After turning up the heat and waiting an hour with no change, we asked housekeeping for help. They called the front desk and said someone would come, but after another hour no one showed up. We ended up checking out. Another employee took my number and said a manager would call, but no one ever did. Very disap"

"The room was very spacious and had a balcony. Clean and friendly."

"Very accommodating staff! Clean hotel and is family friendly. The pool area is great for all ages!"

"Didn't really get to spend much time in my room. But overall it was nice. I really like the garage parking. However, I think that the cost should be included in your room. Nevertheless. Nice staff, overall pretty clean."