Hotels in West Mystic

"Place is clean. Great Amenties. Staff very friendly. It took 26 minutes to check in due to multiple people having issues w/Expedia & being canceled sent to other hotels. there was not one luggage rack available at 7 PM and I have a disability. I’m over 50 years old. I was moving. I didn’t feel good and I had just done 8 miles worth of moving. I wanted to lay down immediately.- "

"Everything was great.Desk at check in was very friendly.Room was clean bed was comfy."

"The staff were really nice and the property was super clean. Melinda the shuttle driver was incredibly kind to us and made the short trip to the casino and back really fun."

"Property was very clean. Room was comfortable. Staff very friendly"

"Plan was to visit the pool and have the movies playing over the pool. Called to confirm it was happening. Got there and they couldn’t get it to work. Rooms were dirty and dated"

"The room is small and the bathroom is smaller. It is fine for a no frills quick overnight, but not what I expected from a Hilton property. I had not heard of Spark brand before, and now I know. "

"My husband,and I frequently stay at this property due to the close proximity of Mohegan Sun Arena. The shuttle service is TOP SHELF!! Though the prices this property charges are much higher than others, we bite the bullet ONLY FOR THE SHUTTLE SERVICE! Now, that being said I have a major problem with the OWNERS of this property! I had written a review a year ago or so. In my review I wrote commending an employee for their dedication, professionalism, and commitment to his employer. I suggested a merit based reward for his service to show some kind of appreciation. The employee was very proud of my review as he should be. The manager even hung it up for all to see, but to my sincere heart felt disappointment the employee was not rewarded for his service. Not even a $5.00 DD Gift card!!! For the amount of money that guests pay to this company I feel a little pay it forward would not bankrupt your company. I am a business owner myself, and upon receiving praise from a client for my employees service I will immediately reward them!! Exceptional Employees Are Hard To Find My Friend. Keep up the great job Claude."

"I think they use smaller size hotel beds, I didn't know there was such a thing. Feet hung off the mattress. That's really my only gripe."

"Great"