Hotels in Ximending

"Reserved deluxe room， found dirty tower in bathroom . when opened the drapes , room view are directly faces 3 big and 2 small chimney’s roof tops, after midnight I can smell the exhaustion releases from chimney, gone down next morning. Shows photo of the dirty tower and about odors got into my room . her name Emma claims she is the front desk manager, says to me , what I reserved are deluxe room , all deluxe rooms are facing the same inside only , No apologies for dirty tower just asked to take a photo from my phone . Her customers service are truly bad . I was so upset at her careless attitudes , I told her I am going to post this room view on website, she says go ahead , then repeating again , you booked the deluxe room and all deluxe room are facing inside ?, meaning most are facing the rooftop, perhaps my room happens to be located directly facing it’s worst. Before I booked Westgate hotel ximen , I gone through the reviews, no idea how all good ?, my stayed were very disappointed ."

"Clean room, great service, good food"

"We really thought the front desk and airport transportation was excellent. Great location. The only issue was the room was really small. The sink was a third the size of a normal sink. Kindof loud at night hard to sleep other guests."

"If you like niche theme hotel then this is great. However, personally I thought it was a bit OTT, there are plenty of great things about the place and location but it had too much of a business feel rather than a family stay. The staff at check in wasnt the most helpful. I had lost a hat and enquired if it might have been mislaid there. The desk staff just ask for my passport and ID 3 times. Rather than saying, 'How can I help?' This gave me the feel that it is very business and formal environment. Would I stay again, probably not with loads of alternative options in the area."

"Kind and helpful staff!"

"Hotel is minimalist but clean. Housekeeping is on every alternate day which is fine for solo travellers like me. Walking distance to Ximen MRT, "

"Super clean, excellent location, spacious room (superior king) and a fantastic breakfast"

"Convenient and friendly staff. Highly recommend "

"The room and facilities are great. My only comments are that the rooms are NOT soundproof as I was kept awake by a loud person in the next door room. Also slightly annoying that bars and restaurants are not open every night given guests are staying"