Hotels in Charles Village

"Don't expect real coffee with this place. Coffee at breakfast is little packs of instant. Also don't expect bright-eyed, happy staff. Sullen is the word of the day. Good physical condition, but what gives with the coffee and the staff?"

"Management staff was very welcoming and responsive. Shot out to Charles the valet- he was exceptional . Cleaning lady was asked to come back in 10 minutes. She failed to return. Had to request management help to get it cleaned after two days. The other patrons were noisy. Breakfast was challenged - no free coffee after 9am. Room telephone was inoperable- tried to call the front desk to report an incident and only received a busy signal. Room was a bit dark. Lighting needs to be upgraded."

"Very nice"

"The staff is great. They are super helpful and professional. The housekeeping staff are wonderful and responsive to any housekeeping needs."

"Didn’t even know it was breakfast wasn’t told "

"Clean property and good breakfast"

"Don't be fooled by the lobby. Hotel rooms are run down and not maintained well. On my stay the first night i had to switch rooms 3 times due to room issue's. The first room had no furniture and was on the death floor (19th floor) and felt like death. The second room the knob on the tub broke off and had mold while i was giving my son a bath and the ac didn't work. The third room was ok had no furniture ( so i took the furniture from the second room). House keeping did not come during our entire stay( 4 days)!!! Not impressed! Hotel very much looks like it hasn't been updated since 1928 when it opened. Elevators were malfunctioning. Overall just super disappointing and to make it better not one accommodation was offered. Some of the staff were friendly, but for the most part, it was just as bland as the hotel stay yourself a favor don't book with them..and parking is super expensive! Not worth the stress or the money. It's sad that a hotel is such amazing history. Can't hold up to it history!!"

"Clean rooms and common areas. Comfortable. "

"Great staff and great accomodations"