Hessen Hotels

"Review for IntercityHotel Frankfurt Hauptbahnhof Süd The bathroom was unacceptable upon arrival — there was excrement in the toilet, human hair on the seat, in the shower, and in the sink, and the bathroom floor was covered in urine splatter. While the bed appeared made, once we opened it we found dirt smudges on the sheets. We immediately reported this and requested a new room. We were told to wait for a manager, but no one ever followed up. During our five-night stay, we requested cleaning twice and no one came. We were in Frankfurt for work and did not have the flexibility to relocate, so we ended up purchasing cleaning supplies and cleaning the room ourselves. We also contacted Expedia for assistance, but were told a move was against policy and were offered only a $50 credit toward future travel. Overall, this was a very disappointing and unacceptable experience. Avoid this property unless absolutely necessary. "

"Yes "

"Yesnto all"

"Excellent room, staff very friendly and helpful "

"Breakfast was great, room was clean and staff was super kind. However, I wish it was closer to the train station (20 min walk to the nearest train stop)"

"Great hotel. Close proximity to train station makes it even a better place to stay if trying to fly out the next morning from the airport."

" Good "

"Wonderful staff, beautiful and well maintained hotel. Truly amazing breakfast, so much choice. "

"It's a basic airport hotel. It's clean. The rooms are basic, but certainly servicable for what it is. It could use updating, but it's well kept, the breakfast is good and the shuttle is reliable and convenient."