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Sonesta Hotel Cusco
10/10 Excellent
"Wow, this hotel is fantastic. It is a very fancy hotel, for a very reasonable price. It is close enough to all the hustle and bustle but not so close that you feel trapped by all the crowds. It exceeded our expectations in each and every category. The breakfast was, hands down, the best breakfast we have ever had at a hotel. The hotel room was large and spacious with amazing views. The bathroom was great. And the staff members were so good to us. I mean, you even have a doorman opening the door for you each time you go out or come in. You can tell that the staff members take pride in their job. We would highly recommend this hotel!"
"Really enjoyed our stay at the Costa del Sol Cusco! The rooms were really spacious and the beds were extremely comfortable. Everything felt really clean and well maintained. The staff were incredible, so helpful and welcoming! The location really can't be beat, we loved being so central. Having a home base right in the middle of everything made such an impact on how much we were able to enjoy the city, especially as we acclimated to the altitude. Highly recommend!"
"The airport Shuttle did not exist. There is no heat in the rooms except a space heater, which didn’t work for two nights. The one night I ate at the restaurant my food seems like it was heated up in the microwave. While on other nights I saw people eating what looked like very nicely prepared meals. The staff was great and very friendly. We switched rooms, which was a very smart move because the original bathroom faucet and shower were barely functional. The second room was much better in that regard. "
"The property is clean. Staff excellent and helpful. Only complaint was breakfast - cold room and courtyard with heat lamps that were never turned on. The cups and plates, food and people all cold and uncomfortable.
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"We had requested a quiet room away from elevators with an outside view for our honeymoon. The hotel had reached back out to us prior to our arrival to confirm our request would be accommodated. Upon arrival, we were assigned a room that had an inside view of the lobby and was next to elevators (noisy). Moreover, we had to wait to get our room because we had arrived slightly earlier than the check-in time and were told our room was being cleaned. Our room was dirty (hair/dust on the ground) and the A/C did not work well. There is no gym or pool. The hot tub had a weird smell. The amenities are subpar. The location was good, but overall, would not recommend this hotel. "
"Torre Dorada is an excellent find for our stay at Cusco. Our group is having 6, all of us felt the same that surprisingly best accommodation we had in PERU for our 10 days trip. Clean rooms with great breakfast are what we liked much. Hotel manager Darwin is great to arrange fresh avocado, mangoes and orange juice in the breakfast. Entire staff is excellent in service. Happy to find this facility."