McHenry County Hotels

"Brisa n Damiano at the front desk are always so helpful. They make may stay really enjoyable. "

"Yes "

"My partner and I were excited to visit Lake Geneva for our anniversary after seeing strong reviews and photos online. We booked a king room with a resort view for two nights. Before arrival, trying to extend our stay by one night took multiple calls, transfers, and long hold times, which was our first red flag. At check in, we were told our reserved resort view was unavailable and were “upgraded” to a pool view, even though the pool was closed for winter. Staff insisted this was a better option and neither addressed the fact that we did not receive what we booked. After 10 minutes of back and fourth, we were given only $30 of breakfast vouchers, and no further discount was given. We were exhuasted and didn't want to start our stay on a bad note so we went on The room had several issues, including a broken blind, a torn chair, dirty grout in the shower, and extremely poor drainage in both the sink and shower that was painfully slow to clear. This made us question the overall cleanliness and maintenance of the room. Around the property, we also noticed visible wear and tear and poor signage for basic amenities. We used the vouchers for a Sunday brunch buffet that cost about $75 per person. The seafood had a strong, unpleasant odor, the meats were tough and bland, and the waffles were nearly cold. Overall, the stay was disappointing, especially for a special occasion. We left early during a snowstorm, relieved to go. This experience did not match the expectations set online."

"The room was awesome. Much larger than expected. The staff at the front desk and in the restaurant were great. The only complaint I have is the carpet in the hallway on the 2nd floor was bunching up in several areas creating a potential tripping hazard. "

"Bathroom is in bad condition, very old bath tub. No body wash provided."

"The staff was awesome. The rooms were clean and the free breakfast was definitely a plus. This was a great place to stay with family and friends. Will stay here again. "

"Exceptional customer service from the front desk to housekeeping to the kitchen- all very helpful and friendly. Great restaurant nearby..."

"I had a good visit"

"Great visits "