Aarau District Hotels

"Building 'fault' alarm at 1am. Everyone evacuated. No clear communication from staff. No mention or comment, apology or anything the next morning..."

"Room was small but clean and well equipped, and the bed was comfortable. Unfortunately on the second day we had no hot water. We had spent the day climbing in the sun and were sweaty and dirty and could not have a shower as the water was as cold as ice. We were attending an event in the evening so this was especially inconvenient and spoiled our evening as we felt so uncomfortable. Staff said they were aware but didn’t know when it would be fixed. They promised to update us but never did. From reading reviews it seems this has been a recurring issue with this property for some time and they don’t seem to be able resolve it. I couldn’t possibly recommend staying here as they can’t even cover the most basic necessities for a comfortable stay."

"The hotel is located far from everything. I cannot believe this is called a five star hotel. It is a two star Hampton hotel. When you arrive to the reception, they send you on a half mile hike down to Long tunnel to get to the supposedly @superior room.” the room we went into was dingy and old and the bidet didn’t work. The shower didn’t work, and if you tried to plug in the towel, warmer, the breaker flipped, and all the lights went out. They moved us to another room, which was actually better. Unfortunately, I left my very expensive $$$$ jewelry at the hotel when we departed and 5 hours later when I called to retrieve it, they claimed “they had found no jewelry”. It WAS there. Someone at the hotel hit the jackpot. So it was a terrible two day stay for us."

"Loved the style of the rooms"

"Room was very clean ,staff was very helpful and they spoke perfect English, the front desk was tye best .Thank you Sebastián for all the help u gave us .We recommend this hotel to everyone. "

"Amazing location, so clean, perfect sized room, excellent team, very accommodating when we had a change. Can’t wait to return. Will be our spot in Zurich. Walk to train station, river, old town."

"No parking at hotel but was nearby"

"My husband and I specifically booked this hotel because it had a hot tub. And it was out of order. I went down to the front desk and told them this and the guy was very nice and said they were so sorry and they would do something to compensate us. They did not. I messaged them on the in room what’s up thing and they ignored me. Very disappointed. Other than that the hotel was fine. "

"We did the reservation since we thought that there is pool at the hotel but unfortunately the pool was not open and this was not informed to us at the time of the booking"