"Absolutely excellent staff, especially the servers in the restaurant.
A little more proper training and they would be absolute All-Stars.
For such a well designed and beautiful facility,
Management could do better making sure windows are clean, shrubbery is properly watered, etc.
Overall, it was a really good visit."
"First off, I will say that the staff is exceptional here. Upon arrival, we immediately noticed mold in the shower and around the sink. The room itself was just dirty. Our phone in the room wasn't working as well. We spoke with the hotel staff and they upgraded us to another room which was helpful, however we discovered the bigger the room, the bigger the mold problem was. We realized this was probably going on in every room here. We did appreciate the staff and their willingness to try to find a solution. This hotel needs upkeeping for sure."
"The Hotel is located on a beautiful island. The beach is incredible. The staff was OK but you ate at the mercy of their time schedule. We had a lot of No’s. The rooms are fair. Could’ve been more clean. The airport drop off is way too early. We spent a long time at the airport with only 1 terminal. It’s unnecessary. The boats to town are 45 min away so be prepared for that. The tours are over priced through the hotel. Very very over priced. 3-4 x the cost outside. Staff was friendly. Food was good. Not a 5 star butt certainly could be if some things were changed. "
"Yes, Yes, this was my second time staying at this Resort, I love everything about it, your Staff are all wonderful and amazing! I love the peace and quiet of this location. I will return in the future, I will tell my family and friends to stay here when they visit the Philippines. Thanks for your hospitality and thanks to your Staff, they are very nice and friendly, I was happy to tip, thank you again. "
"All the Staff were very friendly and accommodating. Check in and check out was easy. Renting a scooter was simple. Hotel grounds, were very clean and the pool was fantastic. We will definitely stay again. "
"Magnificent resort, pools 10/10, staff friendly charming so helpful 10/10, delux cabin clean cosy 10/10, unbelievable views, we loved our stay as a 50 year old couple 10 minutes from busy El nido by foot.
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