Sussex County Hotels

"Great"

"Everyone was so nice and friendly, the rooms feels comfortable and you can’t hear any noise. "

"The room had no coffee maker, the bathtub was chipped, the furniture was very worn. Not likely to stay there again."

"The breakfast area was closed. I was able to get coffee but not much more. I asked for some fruit and was given some apples. OK "

"I stayed at The Swiftwater, and unfortunately, it wasn’t family-friendly as we expected. Kids had to leave the pool after 5 p.m., but this wasn’t mentioned on the website. Beyond that, customer service was lacking. Staff rarely smiled or engaged with us, and when we went to the bar after last call, there was no effort to accommodate even a simple request. While the property itself is beautiful and new, the hospitality was disappointing. I wouldn’t recommend it for families, and I think management needs to make major changes in staffing and approach."

"Everything was Execelent "

"Staff was awesome! Loved the shuttle to Woodbury Common."

"Breakfast was fine. I stayed 2 nights so I assumed my towels would be replenished and trash changed after the 1st night and even left a tip yet when I returned the next day it was not done and i ended up going to the front desk for towels to shower the next morning. I still left a tip upon departure and stripped and piled the linen to make things easier and was sure all trash was bagged "

"Hotel was under renovation. We were informed prior that the pool was under renovation but not the entire hotel. Most of the 3rd floor was under construction. There were rooms on the second floor under construction. The carpets were dirty and WiFi was intermittent. Front desk was helpful and allowed us to cancel our reservation and provided a full refund. Perhaps it will be better in the future. "