Hotels in Sierra de la Laguna

"Second time at Secrets. Notable change from last time. The staff for the most part are very good, but, this time they tried to upsell everything…it started immediately after check in. The guy was aggressive and outright rude when I told him I wasn’t interested in his “deal”. After that it was upselling meals and extras. Don’t fall for it the all inclusive meals are good"

"This hotel was amazing. Staff all were very friendly and helpful. The hotel was very clean. They really do treat you like family always with a great attitude. Ismael at the restaurant Panchos was awesome we would always ask for him be the just made us feel comfortable. I do recommend this hotel."

"This was the best vacation for my husband and I. The hospitality was top notch. The food was great. Can’t wait to come back again."

"Best Vacation Ever!"

"Honestly, this resort took me by absolute surprise. From the beginning it was clean, everyone was so friendly, the buffet food and poolside tacos were really good and it was close by to the tours and activities we had planned. We were here for my sisters bachelorette weekend and the housekeeping staff ended up leaving a bottle of champagne in our room for us which was such a nice touch. There is no shortage of pool space for every age group and the views of the ocean are absolutely stunning. 10/10 would come back again and highly recommend! "

"Overall we had a wonderful stay. I feel with a few improvements this place could be a lot better. At check-in staff did not give information on dinning options or times, where to get pool/ beach towels, themes or activities that went on throughout the week, and how to get around property. Rooms and property were very clean, but outdated and worn down. Most of the staff were friendly, but you definitely received better service if you tipped money especially at the start of service (poolside and dinning). Our housekeeper for the week left a note on our last night, kindly asking for a tip. Our two daughters went for dinner, the waiter asked them for a tip. The app where you make reservations for restaurants and shuttle, was slightly misleading with fine print of charges for dinning at the restaurant. When you reserve a time for the shuttle there is a “ I have read and accept terms and conditions” button you have to select before you can reserve, but not for the dinning where you will be charged. The “i have read and agree to terms.” should be both places for shuttle and dinner reservations. Sushi was really good. Buffet could be better. I loved the beachfront and swimmable ocean. "

"The pool is old and needs to be upgraded. The pool furniture is old and needs to be repaired or replaced or something more modern."

"Amazing resort. Wonderful restaurants. Very friendly and attentive staff! Will return again!"

"rooms have a mildew smell ,management constant harassment for club membership.. pools are cold, hot tubs are warm, not hot at all shortage on staff around Cabanas for service. Restaurant foods mediocre for the price. Room service food good service foods mediocre housemaids concierge very good service valet parking. Good service."